4 days ago

3D Printing Services Operations Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead regional operational execution for HP’s 3D printing services, ensuring world-class customer experience across installations, system ramp-ups, upgrades, relocations, and recertifications. Oversee service operations programs, end-to-end training and certification strategies, partner service readiness, and operational KPIs. Manage and develop a team of operations and training leaders while partnering cross-functionally to drive continuous improvement and regional cost optimization initiatives.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead and develop a team managing regional service operations program execution.
•Oversee planning and execution of customer installations, ramp-ups, upgrades, relocations, and recertifications.
•Define and monitor operational KPIs, identify operational risks, and implement mitigation plans.
•Own end-to-end service training strategy, including development/delivery of training and management of technical certification programs.
•Lead partner service management and regional cost reduction initiatives using Lean methodologies and operational best practices.

Pay and Benefits

Salary: USD 93,400 - 143,800 annually

Perks:Health InsuranceDentalVisionDisability InsuranceLife InsurancePaid LeavePaid Holidays

Key Requirements

•Bachelor's degree in Engineering, Operations Management, Business, or a related technical field.
•8+ years of experience in service operations, technical services, manufacturing, industrial equipment, or related industries.
•Experience managing complex customer deployments and service organizations.
•Experience working with channel partners or service partners.
•Strong project/program management and stakeholder communication skills.

Experience:8+ yearsService operationsTechnical servicesManufacturingIndustrial equipment3D printingAdditive manufacturing

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementProject managementContinuous improvement

Certifications:PMPLean Six Sigma

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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