Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: high_schoolSkills: ["Customer focus","Relationship building","Interpersonal communication","Problem-solving","Adaptability"]

Schedule rentals and document customer damage work orders for the Carlsbad facility, ensuring service quality standards are met. Write work orders, order parts, and assist the service manager in managing customer and internal work orders. Respond to inbound leads, guide customers through the rental process, and build relationships with contractors to grow the customer base. Proactively handle customer inquiries and resolve issues while continuously improving market presence and customer experience.

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EquipmentShare
EquipmentShare
16 hours ago

Service Writer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Schedule rentals and document customer damage work orders for the Carlsbad facility, ensuring service quality standards are met. Write work orders, order parts, and assist the service manager in managing customer and internal work orders. Respond to inbound leads, guide customers through the rental process, and build relationships with contractors to grow the customer base. Proactively handle customer inquiries and resolve issues while continuously improving market presence and customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager in managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Maintain and nurture customer relationships to ensure satisfaction and keep customers up to date on ways EquipmentShare can help.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and communications while developing sales strategies to increase market share.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipTool ReimbursementsVolunteer Time

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills with a customer-first mindset.
  • •Adapt to a fast-paced, growing company and stay continuously educated on EquipmentShare products and services.
  • •This is a safety sensitive position; offers are contingent on passing a 10 panel drug screen and employment is contingent on passing a background check.
Experience:3-4 yearsEquipment rentals
Education:High School
Skills:Customer focusRelationship buildingInterpersonal communicationProblem-solvingAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn