Canva

1 month ago

Senior Implementation Manager, Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior IC role building and scaling Canva’s partner implementation motion in Austin, leading the subcontracting flow, standing up the partner certification program, governance and enablement, and ensuring partner-delivered engagements meet Canva’s standards. Collaborates cross-functionally with Sales, CS, and Operations to drive scalable, high-quality partner onboarding and execution.

Location: Austin

Workplace: Hybrid

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Design and own the partner certification and enrollment program, including product/process training, certification, enablement, and FAQ management.
•Run day-to-day partner operations, maintaining the certified partner directory and managing cadence channels (e.g., Slack) for partner communications.
•Act as the escalation point for blockers in partner engagements and track CSAT, activation, time-to-go-live, and escalation rates.
•Lead 6-month scorecard reviews, proposing improvement plans, tier changes, and decertification decisions in writing.
•Build reporting and governance systems to provide cross-functional visibility and manage partner payments accurately and timely.

Pay and Benefits

Perks:EquityHealth Insurance401kParental LeaveWellness Stipend

Key Requirements

•Builder mindset with a track record of standing up programs or processes from scratch; able to design and own the partner certification and enrollment process, including training and enablement.
•SaaS implementation fluency with a clear understanding of customer onboarding, onboarding quality, and the ability to assess partner performance.
•Partner or vendor management experience; comfortable with delivery accountability structures and holding partners to them.
•Strong operational rigor to build systems that run without constant oversight; excellent documentation and process discipline.
•Experience in systems like Salesforce (nice to have) and proven enablement capabilities to train external parties quickly and keep them updated.

Experience:SaaSGo-To-MarketPartner Ecosystem

Skills:CommunicationStakeholder managementProblem-solvingLeadershipTraining

Languages:English

Tech Stack:Salesforce

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Canva

1 month ago

Senior Implementation Manager, Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Design and own the partner certification and enrollment program, including product/process training, certification, enablement, and FAQ management.
•Run day-to-day partner operations, maintaining the certified partner directory and managing cadence channels (e.g., Slack) for partner communications.
•Act as the escalation point for blockers in partner engagements and track CSAT, activation, time-to-go-live, and escalation rates.
•Lead 6-month scorecard reviews, proposing improvement plans, tier changes, and decertification decisions in writing.
•Build reporting and governance systems to provide cross-functional visibility and manage partner payments accurately and timely.

Pay and Benefits

Perks:EquityHealth Insurance401kParental LeaveWellness Stipend

Key Requirements

•Builder mindset with a track record of standing up programs or processes from scratch; able to design and own the partner certification and enrollment process, including training and enablement.
•SaaS implementation fluency with a clear understanding of customer onboarding, onboarding quality, and the ability to assess partner performance.
•Partner or vendor management experience; comfortable with delivery accountability structures and holding partners to them.
•Strong operational rigor to build systems that run without constant oversight; excellent documentation and process discipline.
•Experience in systems like Salesforce (nice to have) and proven enablement capabilities to train external parties quickly and keep them updated.

Experience:SaaSGo-To-MarketPartner Ecosystem

Skills:CommunicationStakeholder managementProblem-solvingLeadershipTraining

Languages:English

Tech Stack:Salesforce

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor