Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

As a CX Data Analyst at Tabby, you will analyze large-scale datasets on agent performance, customer interactions, and QA; build dashboards in Tableau and Metabase; write optimized SQL queries using BigQuery and ClickHouse; apply prompt engineering with LLMs for daily analytics; automate data tasks with Airflow and Python; partner with CX, product and operations to drive data-driven improvements across support workflows.

Location: Tbilisi

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using BigQuery and ClickHouse.
•Build dashboards in Tableau and Metabase.
•Detect behavioral and performance trends among agents and support teams; partner with QA to identify root causes.
•Collaborate across Operations, Support Management, QA and Training to translate insights into action.

Pay and Benefits

Perks:Remote WorkRelocationEquity

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment.
•Advanced SQL skills (BigQuery and/or ClickHouse).
•Proficiency in Python for data analysis, automation, and integration tasks.
•Experience with data visualization tools (Tableau, Metabase, Looker).
•Understanding of Airflow, DAG orchestration, and modern data pipelines.

Experience:3+ yearsData analyticsAnalyticsData pipelines

Skills:CommunicationProblem-solvingPresentationStorytellingEnglish proficiency

Languages:English

Tech Stack:BigQueryClickHouseTableauMetabaseLookerAirflowPythonLLM APIs

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tbilisi

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using BigQuery and ClickHouse.
•Build dashboards in Tableau and Metabase.
•Detect behavioral and performance trends among agents and support teams; partner with QA to identify root causes.
•Collaborate across Operations, Support Management, QA and Training to translate insights into action.

Pay and Benefits

Perks:Remote WorkRelocationEquity

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment.
•Advanced SQL skills (BigQuery and/or ClickHouse).
•Proficiency in Python for data analysis, automation, and integration tasks.
•Experience with data visualization tools (Tableau, Metabase, Looker).
•Understanding of Airflow, DAG orchestration, and modern data pipelines.

Experience:3+ yearsData analyticsAnalyticsData pipelines

Skills:CommunicationProblem-solvingPresentationStorytellingEnglish proficiency

Languages:English

Tech Stack:BigQueryClickHouseTableauMetabaseLookerAirflowPythonLLM APIs

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor