Fashion Consultant - Marina Rinaldi, Dubai Mall

Chalhoub Group
Dubai
Workplace: OnsiteFull timeFunction: SalesSkills: ["Clienteling","Communication","Relationship-building","Personalization","Customer service"]

Drive individual and collective sales targets while delivering exceptional guest experience in-store. Support CRM/CX initiatives by capturing and analyzing customer behavior, top sellers, and slow movers for business reviews. Build client relationships through an omni-channel approach, provide pre-buying product feedback, and promote the MUSE loyalty program and app offerings. Ensure VM guidelines/SOPs compliance, manage click-and-collect within SLAs, and contribute to in-store CX and marketing activations.

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Chalhoub Group
Chalhoub Group
1 month ago

Fashion Consultant - Marina Rinaldi, Dubai Mall

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Last checked: 1 hour agoStatus: Live

Job Summary

Drive individual and collective sales targets while delivering exceptional guest experience in-store. Support CRM/CX initiatives by capturing and analyzing customer behavior, top sellers, and slow movers for business reviews. Build client relationships through an omni-channel approach, provide pre-buying product feedback, and promote the MUSE loyalty program and app offerings. Ensure VM guidelines/SOPs compliance, manage click-and-collect within SLAs, and contribute to in-store CX and marketing activations.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Achieve individual and collective sales targets while delivering exceptional guest experience.
  • •Implement and support CRM/CX and key customer and people initiatives in-store.
  • •Collect customer behavior data, identify top sellers and slow movers, and provide input for business reviews.
  • •Drive client relationships via an omni-channel approach, including pre-buying product feedback and supporting sell-throughs.
  • •Ensure compliance with VM guidelines and SOPs; run click and collect within SLAs and promote MUSE loyalty and app offerings.

Pay and Benefits

Perks:Health InsuranceChild EducationRemote WorkEmployee Discounts

Key Requirements

  • •Passion for luxury fashion and client service.
  • •Strong sales and relationship-building skills with a proven record of achieving sales targets and KPIs.
  • •Ability to deliver personalized styling advice and create a memorable client experience.
  • •Excellent communication and interpersonal skills, with a proactive approach to clienteling and CRM activities.
  • •Professional appearance and strong brand representation; previous luxury retail experience preferred.
Experience:Luxury retail
Skills:ClientelingCommunicationRelationship-buildingPersonalizationCustomer service
Tech Stack:CRMMUSE loyalty programClick and collectENPSApp offeringsSLAsVM guidelinesSOPs

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
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