CSR / Teller - Brandywine Plaza - Full Time

Fifth Third Bancorp
Indiana
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem resolution","Confidentiality","Sound judgment","Responsiveness"]

Provide excellent customer service in all interactions, listen to customers’ needs, and guide them to the right financial solutions. Handle follow-ups, timely correspondence, and maintain customer confidentiality. Perform daily office responsibilities, maintain accurate balancing records, and stay current on retail policies and procedures. Resolve consumer and business customer issues professionally and refer more complex matters to leadership or business partners as needed.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR / Teller - Brandywine Plaza - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live

Job Summary

Provide excellent customer service in all interactions, listen to customers’ needs, and guide them to the right financial solutions. Handle follow-ups, timely correspondence, and maintain customer confidentiality. Perform daily office responsibilities, maintain accurate balancing records, and stay current on retail policies and procedures. Resolve consumer and business customer issues professionally and refer more complex matters to leadership or business partners as needed.
Location: Indiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, address issues, and maintain responsive, clear correspondence.
  • •Maintain trust and responsibility by keeping customer business confidential and following ethics and related policies.
  • •Perform daily office responsibilities, maintain balancing records in line with policy, and correct outages with help as needed.
  • •Handle customer problems professionally, direct complex issues to leadership, and refer customers to bankers and business partners for consultative conversations.

Key Requirements

  • •High school diploma/GED.
  • •Ability to handle extensive cash handling.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceProblem resolutionConfidentialitySound judgmentResponsiveness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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