Visa

1 week ago

Vice President, Customer Journey Product Tools & Data

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Define and deliver an end-to-end customer journey platform, tools, and data operating model across lead management, pipeline visibility, quoting (CPQ), onboarding/activation, expansion, retention, and next-best-action. Own the product portfolio spanning CRM and adjacent platforms, steward customer journey data governance, and lead AI-enabled strategy with analytics and telemetry. Drive enterprise process standardization, adoption, and value realization while partnering across Sales, Marketing, Customer Success, Product, Data, and Technology.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Own the end-to-end vision, strategy, and roadmap for customer journey tools and data across the full lifecycle (lead management, pipeline visibility, quoting, onboarding/activation, expansion, retention, next-best-action).
•Ensure integrated, data-driven customer experiences across Marketing, Sales, and Customer Success.
•Lead delivery for value streams including lead management, pipeline management, CPQ/quoting, and next-best sales actions grounded on CRM data governance.
•Own the customer journey product portfolio including CRM and adjacent platforms, data assets, integrations, enablement tools, and AI-driven capabilities.
•Lead enterprise operating model design, adoption/change management, and value realization with success measures tied to customer experience and business impact.

Travel: Low travel

Pay and Benefits

Salary: USD 261,900 - 458,000 annually

Perks:MedicalDentalVision401kFsa/hsaLife InsurancePaid LeaveWellness Stipend

Key Requirements

•12+ years of work experience with a bachelor’s degree, or 10+ years with an advanced degree (e.g., Masters/MBA/JD/MD), or 8+ years with a PhD.
•15+ years of progressive leadership experience in enterprise product management, customer journey platforms, GTM platforms, data & analytics, or large-scale business transformation.
•Demonstrated success leading end-to-end customer journey or platform transformations in complex, global organizations.
•Experience owning platform portfolios, data assets, vendors, and prioritization/investment tradeoffs.
•Strong product mindset with hands-on experience implementing agile and product-led operating models; ability to partner with senior leaders across sales, marketing, customer success, product, data, technology, and finance.

Experience:8+ yearsPaymentsFinancial servicesSaaSB2B platformsData & analyticsLarge-scale transformation

Skills:Product mindsetCustomer-centricOutcomes-drivenLeadershipExecutive communicationCross-functional partnership

Tech Stack:AICRMCPQQuotingData governanceTelemetryAnalyticsIntegrationsAgileProduct-led

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Vice President, Customer Journey Product Tools & Data

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Own the end-to-end vision, strategy, and roadmap for customer journey tools and data across the full lifecycle (lead management, pipeline visibility, quoting, onboarding/activation, expansion, retention, next-best-action).
•Ensure integrated, data-driven customer experiences across Marketing, Sales, and Customer Success.
•Lead delivery for value streams including lead management, pipeline management, CPQ/quoting, and next-best sales actions grounded on CRM data governance.
•Own the customer journey product portfolio including CRM and adjacent platforms, data assets, integrations, enablement tools, and AI-driven capabilities.
•Lead enterprise operating model design, adoption/change management, and value realization with success measures tied to customer experience and business impact.

Travel: Low travel

Pay and Benefits

Salary: USD 261,900 - 458,000 annually

Perks:MedicalDentalVision401kFsa/hsaLife InsurancePaid LeaveWellness Stipend

Key Requirements

•12+ years of work experience with a bachelor’s degree, or 10+ years with an advanced degree (e.g., Masters/MBA/JD/MD), or 8+ years with a PhD.
•15+ years of progressive leadership experience in enterprise product management, customer journey platforms, GTM platforms, data & analytics, or large-scale business transformation.
•Demonstrated success leading end-to-end customer journey or platform transformations in complex, global organizations.
•Experience owning platform portfolios, data assets, vendors, and prioritization/investment tradeoffs.
•Strong product mindset with hands-on experience implementing agile and product-led operating models; ability to partner with senior leaders across sales, marketing, customer success, product, data, technology, and finance.

Experience:8+ yearsPaymentsFinancial servicesSaaSB2B platformsData & analyticsLarge-scale transformation

Skills:Product mindsetCustomer-centricOutcomes-drivenLeadershipExecutive communicationCross-functional partnership

Tech Stack:AICRMCPQQuotingData governanceTelemetryAnalyticsIntegrationsAgileProduct-led

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor