Team Lead, Market Operations

Carvana
Ohio
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Interpersonal skills","Employee development","Strategic planning","Problem-solving"]

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, consumer branding, and overall market success. You’ll motivate and engage your team, hire and train Customer Advocates, and develop performance through feedback, check-ins, and goal setting. Use reports and trend insights to proactively remove roadblocks, manage complex customer-facing issues, and drive continuous improvements to the customer and team experience.

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FursaFursa
Carvana
Carvana
17 hours ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, consumer branding, and overall market success. You’ll motivate and engage your team, hire and train Customer Advocates, and develop performance through feedback, check-ins, and goal setting. Use reports and trend insights to proactively remove roadblocks, manage complex customer-facing issues, and drive continuous improvements to the customer and team experience.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub and support market launch, operations, logistics, consumer branding, and ongoing market success.
  • •Be a continuous positive force in the market by creating strong morale and team spirit.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
  • •Actively develop the team through feedback, performance check-ins, and goal setting to improve skills and performance.
  • •Generate and monitor regular reports and present updates to upper management; proactively manage complex, sensitive customer-facing issues and improve the overall team and customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining customer focus.
Experience:5+ years
Skills:LeadershipInterpersonal skillsEmployee developmentStrategic planningProblem-solving
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn