Customer Experience Associate

Calo
Bahrain
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Problem-solving","Relationship building","Time management","Calm under pressure"]

Act as the main point of contact for customers, answering questions and solving issues via live chat and phone. Build welcoming relationships, onboard customers, and ensure they’re satisfied by going above and beyond. Collaborate with different teams to resolve problems, communicate customer feedback, and follow up to address recurring pain points. Work shift-based schedules while staying calm and organized in fast-paced situations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Calo
Calo
3 days ago

Customer Experience Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Act as the main point of contact for customers, answering questions and solving issues via live chat and phone. Build welcoming relationships, onboard customers, and ensure they’re satisfied by going above and beyond. Collaborate with different teams to resolve problems, communicate customer feedback, and follow up to address recurring pain points. Work shift-based schedules while staying calm and organized in fast-paced situations.
Location: Bahrain
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Communicate with customers over live chat and phone calls to answer questions and resolve issues.
  • •Welcome customers, build relationships from first contact, and ensure a positive experience.
  • •Onboard customers to kick off their journey.
  • •Show empathy and coordinate with different teams to resolve customer issues.
  • •Communicate feedback to the team and follow up to resolve customers’ pain points.

Key Requirements

  • •Fresh graduate or 1–3 years working in a customer service role.
  • •Excellent verbal and written communication skills in English and Arabic, and fast typing.
  • •Strong problem-solving mindset with a drive to improve customers’ lives.
  • •Deep empathy and ability to resolve customer issues calmly.
  • •Ability to organize time efficiently and complete tasks on time; interested in shift-based work.
Skills:CommunicationEmpathyProblem-solvingRelationship buildingTime managementCalm under pressure
Languages:EnglishArabic

Company Brief

Calo
Provides personalized meal subscriptions and healthy ready-to-eat food delivered on a recurring basis. The company uses an app-based service model to help customers manage nutrition, convenience, and dietary preferences across several markets.
Industry: FoodTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Manama, Bahrain
Founded: 2019
WebsiteLinkedIn