Case Manager

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Patience","Empathy","Teamwork","Attention to detail"]

Handle customer contacts in a polite, friendly manner, building confidence and resolving issues at first contact where possible. Deliver promised outcomes aligned to customer expectations, and provide customer basic needs queries and value-added products/services based on customer needs analysis. Support clear customer understanding of services, maintain performance in high-volume, fast-paced environments, and use computers and specialized applications to manage inquiries and operations.

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FursaFursa
HSBC
HSBC
4 days ago

Case Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer contacts in a polite, friendly manner, building confidence and resolving issues at first contact where possible. Deliver promised outcomes aligned to customer expectations, and provide customer basic needs queries and value-added products/services based on customer needs analysis. Support clear customer understanding of services, maintain performance in high-volume, fast-paced environments, and use computers and specialized applications to manage inquiries and operations.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Contact HSBC customers politely and help resolve issues at first contact where possible.
  • •Deliver what is promised in line with customer expectations and service standards.
  • •Provide value-added products and services based on customer needs analysis, ensuring customer understanding.
  • •Handle basic customer needs queries and communicate clearly the process and service.
  • •Work effectively in a high-volume, fast-paced environment while meeting performance and quality expectations.

Key Requirements

  • •High school education minimum and legal working age (local right to work prioritized).
  • •Proficient in the language(s) required by the process (including Cantonese, Mandarin, and English).
  • •Ability to work flexible shifting schedules and adapt in a customer-centric, team environment.
  • •Experience with financial or accounting-related work (bachelor’s preferred with 1+ year experience) and familiarity with financial tools, investment product terminology, and fund operation services.
  • •Comfort working in a high-volume, fast-paced environment and proficiency with personal computers/basic software (e.g., Microsoft Office) plus specialized applications.
Experience:1+ yearsFinanceAccounting
Education:Bachelor's
Skills:CommunicationPatienceEmpathyTeamworkAttention to detail
Languages:CantoneseMandarinEnglish
Tech Stack:Microsoft OfficePersonal computersSpecialised applications

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn