Conversational AI Operations Specialist

Fora
New York
Workplace: OnsiteFull timeUSD 60,000 - 90,000 annuallyFunction: Data Science & Machine LearningSkills: ["Writing","Empathy","Detail-oriented","Research","Systems thinking","Communication","Time management","Collaboration"]

We are seeking a Conversational AI Operations Specialist to design, maintain, and scale Sidekick, Fora’s AI advisor support chatbot. You’ll implement QA frameworks, testing infrastructure, and content operations, own knowledge management across Sidekick surfaces, and collaborate with Support, Product, Engineering, and operations to ensure accurate, empathetic advisor guidance at scale.

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FursaFursa
Fora
Fora
4 months ago

Conversational AI Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

We are seeking a Conversational AI Operations Specialist to design, maintain, and scale Sidekick, Fora’s AI advisor support chatbot. You’ll implement QA frameworks, testing infrastructure, and content operations, own knowledge management across Sidekick surfaces, and collaborate with Support, Product, Engineering, and operations to ensure accurate, empathetic advisor guidance at scale.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Design and operationalize repeatable systems that drive continuous improvement for Sidekick, including QA frameworks, testing infrastructure, content operations processes, and structured feedback loops.
  • •Own content and knowledge management across Sidekick surfaces, including the Help Center, macros, prompts, and proactive messaging.
  • •Conduct regular QA reviews, establish rubrics and escalation protocols, and ensure consistent quality standards across conversational outputs.
  • •Build and maintain use case testing frameworks to validate new features, guidance prompts, and workflows before launch.
  • •Execute content updates and audits, proactively identifying stale or inaccurate information.

Pay and Benefits

Salary: USD 60,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityRemote WorkPaid LeaveLearning BudgetGym MembershipMeal AllowanceAnnual BonusRelocationChildcarePet InsuranceWellness Stipend

Key Requirements

  • •1-3 years of experience in content operations, support operations, customer success, technical writing, or a related field.
  • •Demonstrated experience building or improving operational systems or processes that drove measurable improvements.
  • •Proven AI power user who uses AI tools daily in a current or recent role and can speak concretely about workflows built with those tools.
  • •Exceptional writing skills with the ability to communicate complex or technical concepts clearly and concisely for both internal and advisor facing audiences.
  • •Strong research instincts with a track record of independently validating information and synthesizing findings into actionable guidance.
Experience:Travel
Skills:WritingEmpathyDetail-orientedResearchSystems thinkingCommunicationTime managementCollaboration
Languages:English
Tech Stack:AIChatbotNotionIntercomZendesk

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fora
Fora is a travel technology company offering corporate travel management solutions and tools to streamline business travel booking, expense control, and traveler support for organizations.
Industry: TravelTech
Website