Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 89,100 - 122,100 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Customer-centricity","Communication","Strategic execution"]

Lead a Citizens branch team to exceed customer expectations by combining coaching, operational discipline, and relationship-focused leadership. Drive branch performance and sales growth through customer-centric execution, financial acumen, and collaborative partnerships. Create a digital-first, accessible customer experience, build talent pipelines, and implement coaching plans that help colleagues achieve individual and branch-wide performance and sales goals. Serve as a visible brand ambassador in the local community.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead a Citizens branch team to exceed customer expectations by combining coaching, operational discipline, and relationship-focused leadership. Drive branch performance and sales growth through customer-centric execution, financial acumen, and collaborative partnerships. Create a digital-first, accessible customer experience, build talent pipelines, and implement coaching plans that help colleagues achieve individual and branch-wide performance and sales goals. Serve as a visible brand ambassador in the local community.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations and nurture relationships that drive long-term success.
  • •Spearhead branch performance and sales growth by delivering an outstanding colleague and customer experience.
  • •Develop and coach colleagues through coaching plans and talent pipeline building to meet evolving business needs.
  • •Direct all colleague and sales activities to ensure key targets are met and exceeded.
  • •Connect with the local community as a brand ambassador to cultivate new customer relationships and deepen existing ones.

Pay and Benefits

Salary: USD 89,100 - 122,100 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveFlexible WorkLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •High school diploma (or equivalent) required.
  • •4 years of sales management experience in retail or branch banking environments.
  • •Leadership experience coaching and developing others to drive sales excellence and operational integrity in a high-volume branch.
  • •Proven ability to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Must complete requirements set forth in the SAFE Act, including required background checks and obtaining a unique identifier from the NMLS.
Experience:4+ yearsRetail bankingBranch bankingCustomer experience
Education:High School
Skills:LeadershipCoachingCustomer-centricityCommunicationStrategic execution
Licenses:NMLS
Languages:English
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website