IT Support Specialist I

Amcor
Brazil
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organization","Proactivity","Customer service"]

Provide standardized IT support to Amcor sites in Louveira, supporting coworkers with high-quality technical assistance. Troubleshoot and maintain workstations, printers, and peripheral devices; handle hardware/software installation, configuration, and repair; and support server and virtualization environments. Manage IT assets, LAN/WAN infrastructure, user onboarding/offboarding access, incident/ticket resolution, technical documentation, and align with global information security policies while implementing best practices and user training.

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FursaFursa
Amcor
Amcor
1 month ago

IT Support Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide standardized IT support to Amcor sites in Louveira, supporting coworkers with high-quality technical assistance. Troubleshoot and maintain workstations, printers, and peripheral devices; handle hardware/software installation, configuration, and repair; and support server and virtualization environments. Manage IT assets, LAN/WAN infrastructure, user onboarding/offboarding access, incident/ticket resolution, technical documentation, and align with global information security policies while implementing best practices and user training.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support for workstations, printers, and peripheral equipment.
  • •Install, configure, and repair hardware and software.
  • •Support server and virtualization environments.
  • •Manage IT assets including acquisitions, configuration, repairs, local budget consultation, license management, security systems, and telephony systems.
  • •Handle LAN/WAN infrastructure management and incident tracking with documentation for agile resolution, onboarding/offboarding users, and alignment with information security policies.
Travel: Low travel

Key Requirements

  • •Technical degree in Informatics, Networks, or related fields (Computer Science graduation is a plus).
  • •Certifications in Windows and/or Cisco (preferred).
  • •ITIL Foundations (preferred).
  • •Prior technical support experience (preferred).
  • •Availability to travel between sites and ability to manage multiple simultaneous demands.
Education:
Skills:CommunicationProblem-solvingOrganizationProactivityCustomer service
Certifications:WindowsCiscoITIL Foundations
Languages:English
Tech Stack:WindowsCiscoITILTCP/IPLANWANVirtualizationHardwareSoftwareServers

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn