Stage Experience Lead - Full Time

Sephora
London
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Influencing","Team building","Coaching","Client service"]

Oversee all sales-floor departments within a Sephora location, ensuring teams properly execute the selling model and deliver outstanding client service. Lead client experience by supporting feedback response and escalating/actioning client-related issues. Help drive innovation through training on client interactive technology, support in-store events, and coach performance within your assigned area while monitoring sales and business opportunities.

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FursaFursa
Sephora
Sephora
6 days ago

Stage Experience Lead - Full Time

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Last checked: 2 hours agoStatus: Live

Job Summary

Oversee all sales-floor departments within a Sephora location, ensuring teams properly execute the selling model and deliver outstanding client service. Lead client experience by supporting feedback response and escalating/actioning client-related issues. Help drive innovation through training on client interactive technology, support in-store events, and coach performance within your assigned area while monitoring sales and business opportunities.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales-floor departments within the assigned Sephora location (e.g., Beauty, Skincare, Fragrance & Haircare).
  • •Ensure on-stage cast properly execute Sephora’s selling model and provide outstanding client service.
  • •Support timely response to client feedback per department and action client-related issues.
  • •Support in-store events as needed to achieve store goals and client needs.
  • •Coach performance situations within the assigned area and participate in regular check-ins with direct reports.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • •Proven ability to create teams by identifying store leaders who can train and develop cast to drive sales and deliver client service.
Experience:1-3 yearsRetailBeauty retail
Skills:CommunicationInfluencingTeam buildingCoachingClient service
Tech Stack:Client interactive technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn