Customer Service Representative

Eaton
Querétaro
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Drive for results","Makes decisions & solves problems","Collaborative style","Champions change","Business acumen"]

Serve as the primary point of contact for commercial support to distributors and sales engineers, partnering closely with Eaton manufacturing plants and warehouses. Manage distributor order-related activities, handle customer inquiries across phone and email, and maintain daily use of the Customer 360 tool. Drive customer affinity through strong service performance, resolve credit requests with finance, improve processes, and analyze back orders/backlogs to support product flow.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
6 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary point of contact for commercial support to distributors and sales engineers, partnering closely with Eaton manufacturing plants and warehouses. Manage distributor order-related activities, handle customer inquiries across phone and email, and maintain daily use of the Customer 360 tool. Drive customer affinity through strong service performance, resolve credit requests with finance, improve processes, and analyze back orders/backlogs to support product flow.
Location: Querétaro
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as single point of contact for commercial support to distributors and sales engineers.
  • •Fulfill order management activities for distributors and prioritize customer demand to improve product flow.
  • •Deliver exceptional customer service and meet/exceed phone and email metrics and service level agreements.
  • •Maintain daily usage of the Customer 360 tool and manage change notice workflow.
  • •Work with the finance team to resolve customer credit requests and analyze back orders/backlogs.

Pay and Benefits

Perks:Health InsuranceWellness StipendLearning BudgetRecognition ProgramsAnnual Bonus

Key Requirements

  • •Bachelor degree is required.
  • •Minimum 2 years of customer interaction/support experience.
  • •Knowledge of CRM software and SAP.
  • •Strong knowledge of Microsoft Office (Word, Excel, email, internet).
  • •Ability to speak, read, listen, and write in English.
Experience:Customer interaction/support
Education:Bachelor's
Skills:Drive for resultsMakes decisions & solves problemsCollaborative styleChampions changeBusiness acumen
Languages:English
Tech Stack:CRMSAPMicrosoft OfficeCustomer 360Vista

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn