IT Support Specialist

Qureos
Los Angeles
Workplace: OnsiteFull timeUSD 54,700 - 85,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Problem-solving","Communication","Interpersonal skills","Customer-focused"]

Provide first- and second-line IT support as the main point of contact for employees, troubleshooting hardware, software, and network issues to minimize downtime. Install and maintain desktop/laptop systems and peripherals, manage user accounts and permissions, maintain an IT asset inventory, and support IT projects and upgrades. Create documentation, follow security best practices, and collaborate with a global IT team to standardize support processes across the organization.

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FursaFursa
Qureos
Qureos
3 days ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide first- and second-line IT support as the main point of contact for employees, troubleshooting hardware, software, and network issues to minimize downtime. Install and maintain desktop/laptop systems and peripherals, manage user accounts and permissions, maintain an IT asset inventory, and support IT projects and upgrades. Create documentation, follow security best practices, and collaborate with a global IT team to standardize support processes across the organization.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide first- and second-line technical support for hardware, software, and network issues.
  • •Install, configure, and maintain desktop/laptop computers, peripherals, and company software.
  • •Troubleshoot and resolve technical problems remotely and in person to reduce downtime.
  • •Manage user accounts and permissions, including onboarding and offboarding users.
  • •Maintain an IT asset inventory and assist with IT projects, upgrades, documentation, and security best practices.

Pay and Benefits

Salary: USD 54,700 - 85,000 annually

Key Requirements

  • •Proven experience in an IT support or helpdesk role.
  • •Strong knowledge of Windows and macOS operating systems.
  • •Proficiency in Microsoft 365 and standard office software.
  • •Knowledge of networking principles including TCP/IP, DNS, and DHCP.
  • •Strong troubleshooting, problem-solving, and customer-focused communication; ability to work independently and manage priorities.
Skills:TroubleshootingProblem-solvingCommunicationInterpersonal skillsCustomer-focused
Certifications:CompTIA A+Microsoft Certified Professional (MCP)
Tech Stack:WindowsMacOSMicrosoft 365TCP/IPDNSDHCP

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn