Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Nashville, Dallas, Orlando, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer-focused","Teamwork","Work ethic","Problem-solving","Communication"]

Help customers with their car and home insurance needs through inbound calls and service requests, covering everything from coverage gaps and renewals to document and lienholder handling. Become an expert in the Jerry app and insurance partners to match each customer with the right coverage, remove barriers with problem-solving, and feed customer insights into fast-moving product improvements. This role blends sales and service paths within the Customer Operations team.

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Jerry
Jerry
1 day ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Help customers with their car and home insurance needs through inbound calls and service requests, covering everything from coverage gaps and renewals to document and lienholder handling. Become an expert in the Jerry app and insurance partners to match each customer with the right coverage, remove barriers with problem-solving, and feed customer insights into fast-moving product improvements. This role blends sales and service paths within the Customer Operations team.
Location: Nashville, Dallas, Orlando, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by addressing what they ask and uncovering what they didn’t know to ask about, like coverage gaps, discounts, and renewals.
  • •Answer inbound calls for customers shopping auto/home/motorcycle policies and policyholders needing changes.
  • •Develop deep product and insurance partner knowledge to guide customers to the right coverage and build trust.
  • •Solve problems to remove barriers between customers and the right coverage.
  • •Process service requests involving vehicles, drivers, lienholders, and policy documents.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalEquityRemote WorkWellness Stipend

Key Requirements

  • •Prior customer service, sales, or hospitality experience is a plus (but not required).
  • •Genuinely friendly and positive attitude and willingness to work as a team.
  • •Strong work ethic.
  • •Strong problem solving skills.
  • •Strong communication skills.
Experience:InsuranceInsurtechCustomer serviceHospitality
Skills:Customer-focusedTeamworkWork ethicProblem-solvingCommunication

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor