Lead Qualified Success Architect

Salesforce
California, Chicago, Atlanta, Indianapolis, San Francisco
Workplace: RemoteFull timeUSD 171,200 - 273,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication skills","Presentation skills","Persuasion","Problem-solving"]

Own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. Lead customers through the Qualified Implementation Framework, partner with enterprise architects on technical architecture, and document requirements for a Qualified Data Model aligned to customer goals. Build consultative relationships, coach stakeholders on conversational marketing, run quarterly business reviews, and analyze customer health to support renewal targets.

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FursaFursa
Salesforce
Salesforce
1 month ago

Lead Qualified Success Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. Lead customers through the Qualified Implementation Framework, partner with enterprise architects on technical architecture, and document requirements for a Qualified Data Model aligned to customer goals. Build consultative relationships, coach stakeholders on conversational marketing, run quarterly business reviews, and analyze customer health to support renewal targets.
Location: California, Chicago, Atlanta, Indianapolis, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver and lead customers through the Qualified Implementation Framework
  • •Interface with Enterprise Architects to outline optimal technical architecture for customer onboarding
  • •Document technical requirements to implement a Qualified Data Model aligned to customer objectives
  • •Establish consultative relationships and coach key stakeholders to improve adoption of Qualified products
  • •Conduct quarterly business reviews and perform executive analysis of customer health scores to achieve renewal targets

Pay and Benefits

Salary: USD 171,200 - 273,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquityTime Off

Key Requirements

  • •10+ years of Mid Market/Enterprise software experience
  • •Deep working knowledge of Salesforce CRM
  • •Working knowledge of marketing automation systems
  • •Knowledge in web/scripting technologies including HTML, CSS, and JavaScript and SaaS applications
  • •Bachelor's degree
Experience:10+ years
Education:Bachelor's
Skills:Interpersonal skillsCommunication skillsPresentation skillsPersuasionProblem-solving
Tech Stack:Salesforce CRMMarketing automationHTMLCSSJavaScriptSaaS applicationsWebQualified Conversational Marketing PlatformQualified Data ModelQualified Implementation Framework

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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