Order Management & Customer Service

Diageo
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Strong social skills","Customer focus","Ownership","Problem escalation","Cross-functional collaboration"]

Support the IOI Customer Service Centre as a Customer Services Executive, ensuring On-Trade, Take Home Trade, and Route to Market customers receive excellent service. Own and resolve customer/consumer queries and act as the first escalation point. Build strong customer/consumer relationships while partnering with Supply, Commercial, Marketing, Finance, and Quality teams to improve order management and overall customer satisfaction.

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Diageo
Diageo
9 hours ago

Order Management & Customer Service

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Last checked: 9 hours agoStatus: Live

Job Summary

Support the IOI Customer Service Centre as a Customer Services Executive, ensuring On-Trade, Take Home Trade, and Route to Market customers receive excellent service. Own and resolve customer/consumer queries and act as the first escalation point. Build strong customer/consumer relationships while partnering with Supply, Commercial, Marketing, Finance, and Quality teams to improve order management and overall customer satisfaction.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Ensure customers receive high customer satisfaction within the On-Trade, Take Home Trade, and Route to Market proposition
  • •Take personal ownership of customer/consumer queries and issues
  • •Act as the first point of escalation for resolution of customer queries
  • •Build strong customer/consumer relationships to maximize value in each interaction
  • •Partner with Supply, Commercial, Marketing, Finance, and Quality colleagues to support customer outcomes

Key Requirements

  • •Graduation in any field
  • •At least 6 months Customer Service experience in a busy customer service role
  • •Knowledge of SAP and Salesforce/CRM tools is a significant advantage
  • •OTC & OM experience
  • •Able to support customer service and escalation in a fast-paced environment
Experience:Customer service
Education:Bachelor's
Skills:Strong social skillsCustomer focusOwnershipProblem escalationCross-functional collaboration
Tech Stack:SAPSalesforceCRM

Company Brief

Diageo
Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn