Wing Assistant

1 month ago

E-commerce Customer Support Specialist (Zendesk & Shopify)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

E-commerce-focused customer support role handling high-volume Zendesk queue, processing orders, managing returns/exchanges, and analyzing tickets to improve operations in a remote setup.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage and clear the high-volume Zendesk email support queue
•Process customer order entries
•Handle product returns and exchanges
•Categorize support tickets by issue for operational analysis

Pay and Benefits

Salary: PHP 39,000 - 41,500 monthly

Perks:Remote WorkJob SecurityPaid Training

Key Requirements

•3 to 5 years of experience (mid-level, able to work independently)
•Prior experience with Zendesk (required)
•Prior experience with Gorgias (required)
•Prior experience with Shopify (required)

Experience:3-5 yearsE-commerceCustomer support

Skills:CommunicationProblem-solvingTime management

Tech Stack:ZendeskShopifyGorgias

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

1 month ago

E-commerce Customer Support Specialist (Zendesk & Shopify)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

E-commerce-focused customer support role handling high-volume Zendesk queue, processing orders, managing returns/exchanges, and analyzing tickets to improve operations in a remote setup.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage and clear the high-volume Zendesk email support queue
•Process customer order entries
•Handle product returns and exchanges
•Categorize support tickets by issue for operational analysis

Pay and Benefits

Salary: PHP 39,000 - 41,500 monthly

Perks:Remote WorkJob SecurityPaid Training

Key Requirements

•3 to 5 years of experience (mid-level, able to work independently)
•Prior experience with Zendesk (required)
•Prior experience with Gorgias (required)
•Prior experience with Shopify (required)

Experience:3-5 yearsE-commerceCustomer support

Skills:CommunicationProblem-solvingTime management

Tech Stack:ZendeskShopifyGorgias

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website