Customer Assistant

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer focus","Flexibility"]

Provide outstanding in-store customer service in a John Lewis shop by engaging customers, driving sales with product knowledge, and delivering excellent shop standards. Support the wider team across tills, stock replenishment, price ticketing, and shop-keeping tasks, while maintaining displays, stock availability, and cleanliness. Identify areas for improvement, help protect profits through accurate stock counts, and ensure queries are resolved effectively.

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Waitrose & Partners
Waitrose & Partners
8 hours ago

Customer Assistant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide outstanding in-store customer service in a John Lewis shop by engaging customers, driving sales with product knowledge, and delivering excellent shop standards. Support the wider team across tills, stock replenishment, price ticketing, and shop-keeping tasks, while maintaining displays, stock availability, and cleanliness. Identify areas for improvement, help protect profits through accurate stock counts, and ensure queries are resolved effectively.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver engaging, inspirational customer service at every stage of the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Put the customer at the heart of everything you do by acknowledging needs, resolving queries, and building loyalty.
  • •Maintain shop standards including displays, stock availability, and general cleanliness.
  • •Support the wider team with till support, stock replenishment, price ticketing, shop-keeping tasks, and accurate stock counts.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Be able to provide engaging, inspirational customer service across the customer journey.
  • •Use product knowledge and sales training to help drive sales and increase profits.
  • •Be willing to work flexibly across the shop, supporting the wider team as required.
Skills:CommunicationCustomer focusFlexibility

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn