Product Implementations Consultant

Filevine
San Francisco, Chicago, Salt Lake City, New York
Workplace: HybridFull timeUSD 70,000 - 80,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Assertive communication","Confidence building","Customer empathy","Creative problem-solving","High-stress composure"]

Own customer product implementations by maintaining deep knowledge of Filevine’s product suite, training customers to configure and use it effectively, and managing implementations across multiple accounts. Learn how to integrate data from other software systems, collaborate with cross-functional teams to improve customer adoption, and create/update training content (including Filevine University materials and best-practice resources). Provide expert support as needed, with occasional travel.

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FursaFursa
Filevine
Filevine
2 years ago

Product Implementations Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own customer product implementations by maintaining deep knowledge of Filevine’s product suite, training customers to configure and use it effectively, and managing implementations across multiple accounts. Learn how to integrate data from other software systems, collaborate with cross-functional teams to improve customer adoption, and create/update training content (including Filevine University materials and best-practice resources). Provide expert support as needed, with occasional travel.
Location: San Francisco, Chicago, Salt Lake City, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Maintain comprehensive product knowledge across the Filevine family of products.
  • •Train customers to use and customize various aspects of the Filevine family of products.
  • •Manage the implementation process across a variety of customer accounts.
  • •Learn how to integrate/marry data from other software systems with Filevine effectively.
  • •Create and adjust training/enablement content (including Filevine University updates) and support cross-functional teams; occasional travel as necessary.
Travel: Low travel

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Perks:Health InsuranceDentalVisionMaternity LeavePaternity Leave

Key Requirements

  • •Maintain comprehensive product knowledge across the Filevine family of products.
  • •Experience training customers or providing product/implementation guidance to drive adoption.
  • •Paralegal or legal assistance experience preferred.
  • •Project management experience preferred.
  • •Demonstrate strong communication skills to provide recommendations and instill confidence.
Experience:SaaSCustomer successLegal tech
Skills:Assertive communicationConfidence buildingCustomer empathyCreative problem-solvingHigh-stress composure

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn