Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)

Agoda
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Communication","Problem-solving","Time management","Adaptability","Integrity","Confidentiality","Reliability","Collaboration"]

Support customers and partners around the clock in Kuala Lumpur, handling high-volume inquiries via phone, email, and live chat. You’ll deliver excellent customer service across multiple Agoda product lines (hotels, flights, activities), meet individual and team KPIs, and continuously improve self-service and support processes. The role emphasizes strong Japanese (JLPT N1) and business English communication, calm problem-solving, and shift work to maintain 24/7 service levels.

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FursaFursa
Agoda
Agoda
1 day ago

Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support customers and partners around the clock in Kuala Lumpur, handling high-volume inquiries via phone, email, and live chat. You’ll deliver excellent customer service across multiple Agoda product lines (hotels, flights, activities), meet individual and team KPIs, and continuously improve self-service and support processes. The role emphasizes strong Japanese (JLPT N1) and business English communication, calm problem-solving, and shift work to maintain 24/7 service levels.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver excellent customer service to guests and partners through phone, email, and live chat.
  • •Support multiple Agoda products (Hotel, Flights, Activities, and more) after training to meet business needs.
  • •Professionally handle high-volume inquiries and manage customer/partner needs.
  • •Be accountable for meeting individual KPIs and team goals while executing self-service improvements.
  • •Continuously identify work process improvements and communicate them to Team Leaders and/or Manager, including taking ownership of customer issues.

Pay and Benefits

Perks:Health InsuranceVisa SponsorshipRelocation SupportAnnual BonusWork FromAnnual Allowance

Key Requirements

  • •Excellent command of spoken and written Japanese (JLPT N1 level) and English (business level).
  • •Strong customer focus and a genuine desire to help others.
  • •Ability to stay calm, accurate, and professional under pressure in a fast-paced, high-volume environment.
  • •Strong problem-solving skills using guidelines and data to make effective decisions.
  • •Flexibility to work shift rotations, including public holidays and weekends.
Experience:Customer supportContact centerTravelE-commerceHospitalityBPO
Skills:Customer focusCommunicationProblem-solvingTime managementAdaptabilityIntegrityConfidentialityReliabilityCollaboration
Languages:JapaneseEnglish
Tech Stack:CRMTicketing systemsLive chat

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
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