Customer Experience Banker - Twinsburg, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Relationship management","Communication","Sales acumen","Presentation"]

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending deposit and other banking products. Accurately process transactions, balance daily, and deliver exemplary customer service. Use a disciplined sales process to drive new customer follow-up, outbound calling, and referrals, while educating customers on deposit products and referring them to deepen relationships. Follow all operational, risk, security, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
23 hours ago

Customer Experience Banker - Twinsburg, OH

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending deposit and other banking products. Accurately process transactions, balance daily, and deliver exemplary customer service. Use a disciplined sales process to drive new customer follow-up, outbound calling, and referrals, while educating customers on deposit products and referring them to deepen relationships. Follow all operational, risk, security, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and ensure proficiency in understanding them.
  • •Identify opportunities to grow customer relationships using a disciplined sales process, follow-up program, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and at least 1 year of customer service or military service in an administration/contracting/civil affairs or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial services
Skills:Customer serviceRelationship managementCommunicationSales acumenPresentation
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn