Reckitt

1 month ago

Employee Experience Manager (GBS Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the end-to-end experience for internal and external GBS service portals and digital knowledge. Own portal design, navigation, and the GBS conversational experience via Rai, plus the knowledge experience, ensuring discoverability, clarity, and self-service. Define and track engagement and adoption KPIs, drive improvements, and partner with service owners and platform teams to deliver a consumer-grade digital experience.

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own the end‑to‑end experience for internal and external GBS service portals, including overall portal design, structure and configuration.
•Define and manage portal layout, navigation and design standards to enable simple, intuitive user journeys.
•Own the GBS conversational experience via Rai, including conversational journeys and continuous optimisation.
•Own the experience of consuming GBS knowledge, ensuring strong discoverability, clarity and effective self‑service.
•Ensure portals, conversational interfaces and knowledge experiences deliver a consumer‑grade digital experience.

Pay and Benefits

Perks:Life InsuranceParental BenefitsShare PlansIncentives

Key Requirements

•A strong people‑first mindset with a genuine focus on how digital services make people feel, not just how they function.
•Demonstrated ability to design empathetic, intuitive and human‑centred digital experiences that reduce friction and build trust.
•Experience owning or shaping digital employee or consumer‑facing service experiences in a global environment.
•Strong grounding in user‑centric design and design‑thinking approaches, applied pragmatically to services and self‑service journeys.
•Experience delivering or optimizing experiences on enterprise platforms, with ServiceNow portals, knowledge or conversational interfaces preferred.

Experience:ITDigital workplaceGBS services

Skills:EmpathyUser-centred designDesign-thinkingStakeholder managementCommunication

Languages:EnglishPolish

Tech Stack:ServiceNowRaiPortalsDigital experienceConversational interfaces

Company Brief

Reckitt

Global consumer goods company producing health, hygiene, and home products across well-known brands. Operates in multiple markets offering over-the-counter health, personal care, and household cleaning products to consumers worldwide.

Industry: FMCG

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Slough, United Kingdom

Founded: 1999

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Reckitt

1 month ago

Employee Experience Manager (GBS Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own the end‑to‑end experience for internal and external GBS service portals, including overall portal design, structure and configuration.
•Define and manage portal layout, navigation and design standards to enable simple, intuitive user journeys.
•Own the GBS conversational experience via Rai, including conversational journeys and continuous optimisation.
•Own the experience of consuming GBS knowledge, ensuring strong discoverability, clarity and effective self‑service.
•Ensure portals, conversational interfaces and knowledge experiences deliver a consumer‑grade digital experience.

Pay and Benefits

Perks:Life InsuranceParental BenefitsShare PlansIncentives

Key Requirements

•A strong people‑first mindset with a genuine focus on how digital services make people feel, not just how they function.
•Demonstrated ability to design empathetic, intuitive and human‑centred digital experiences that reduce friction and build trust.
•Experience owning or shaping digital employee or consumer‑facing service experiences in a global environment.
•Strong grounding in user‑centric design and design‑thinking approaches, applied pragmatically to services and self‑service journeys.
•Experience delivering or optimizing experiences on enterprise platforms, with ServiceNow portals, knowledge or conversational interfaces preferred.

Experience:ITDigital workplaceGBS services

Skills:EmpathyUser-centred designDesign-thinkingStakeholder managementCommunication

Languages:EnglishPolish

Tech Stack:ServiceNowRaiPortalsDigital experienceConversational interfaces

Company Brief

Reckitt

Industry: FMCG

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Slough, United Kingdom

Founded: 1999

Website LinkedIn