Manager, Enterprise Customer Success - Select

Samsara
United States
Workplace: RemoteFull timeUSD 109,480 - 147,200 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Relationship management","Problem-solving","Strategic thinking"]

Lead and scale the Select Customer Success team serving Samsara’s enterprise customers, guiding strategic value delivery, executive stakeholder management, and retention. You’ll manage a team of CSMs, drive long-term strategies, and hire developed talent while traveling up to 25% for customer meetings, in a remote US-based role with a focus on high-impact outcomes.

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Samsara
Samsara
4 months ago

Manager, Enterprise Customer Success - Select

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead and scale the Select Customer Success team serving Samsara’s enterprise customers, guiding strategic value delivery, executive stakeholder management, and retention. You’ll manage a team of CSMs, drive long-term strategies, and hire developed talent while traveling up to 25% for customer meetings, in a remote US-based role with a focus on high-impact outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ensure ongoing success and value realization for Samsara’s enterprise customers.
  • •Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
  • •Find and grow the next generation of CSMs at Samsara.
  • •Keep executives informed of progress and advocate for change when needed.
  • •Hire, develop, and lead an inclusive, engaged, and high-performing team.
Travel: Low travel

Pay and Benefits

Salary: USD 109,480 - 147,200 annually
Perks:Health InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

  • •8+ years in Customer Success, account management, or consulting.
  • •3+ years in management positions, including recruiting and retaining top talent.
  • •Experience with $1M+ ACV customers.
  • •Experience with Enterprise SaaS.
  • •Ability to travel within the United States for customer meetings and events (up to 25%).
Experience:8+ yearsEnterprise SaaSCSMAccount managementEnterprise customers
Education:Bachelor's
Skills:LeadershipCommunicationRelationship managementProblem-solvingStrategic thinking
Languages:English
Tech Stack:GainsightSaaS

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn