Customer Service Consultant - Biggest Telecom Account

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 5+ yearsSkills: ["Communication","Reliability","Time management","Stakeholder management","Process improvement"]

Lead talent acquisition for volume hiring by identifying, recruiting, and onboarding best-fit personnel to support team and business growth. Drive efficient hiring experiences for candidates and new hires, maintain relationships with stakeholders, and recommend process improvements to boost ease and efficiency. Serve as a strategic advisor on sourcing channels and recruitment strategy, while supporting documentation and ensuring adherence to policies and guidelines.

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FursaFursa
Sutherland
Sutherland
1 day ago

Customer Service Consultant - Biggest Telecom Account

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: first listed 5 days ago

Job Summary

Lead talent acquisition for volume hiring by identifying, recruiting, and onboarding best-fit personnel to support team and business growth. Drive efficient hiring experiences for candidates and new hires, maintain relationships with stakeholders, and recommend process improvements to boost ease and efficiency. Serve as a strategic advisor on sourcing channels and recruitment strategy, while supporting documentation and ensuring adherence to policies and guidelines.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Identify and recruit best-fit personnel to help drive the team and company forward.
  • •Support recruiting and hiring efforts to ensure positive, smooth candidate and new-hire experiences.
  • •Establish and maintain communication with team members; understand needs, resolve issues, and meet expectations.
  • •Recommend improvements to enhance processes and increase ease and efficiency.
  • •Provide strategic input on best sourcing channels and advise on staffing and recruitment strategy; support documentation and policy adherence.

Key Requirements

  • •Minimum of 5 years’ experience in Talent Acquisition, plus 2 years in a supervisory role.
  • •3 years of BPO recruitment experience (volume recruitment), or relevant volume recruitment experience if without BPO experience.
  • •Strong verbal and written communication skills with clear, constructive, professional communication.
  • •Ability to work in a fast-paced environment and efficiently manage time across multiple schedules, meetings, and initiatives.
  • •Proficiency to work in MS Office.
Experience:5+ yearsTalent acquisitionBPOVolume recruiting
Skills:CommunicationReliabilityTime managementStakeholder managementProcess improvement
Languages:English
Tech Stack:MS Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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