CX Service Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

As a CX Service Designer, analyze and redesign service delivery, map As-Is and To-Be customer journeys, and collaborate with Business Analysts, UX/UI Designers, and Technical teams to standardize services across web, mobile, and backend. Develop service design artifacts (journey maps, blueprints, personas) to improve customer experience and operational efficiency.

Location: Dubai

Workplace: Hybrid

Employment Type: Contract

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Conduct workshops and working sessions with key stakeholders to gather insights and understand current service delivery models.
•Analyze existing services and identify gaps, inefficiencies, and improvement opportunities.
•Map current state (As-Is) customer journeys across all relevant services.
•Design future state (To-Be) customer journeys with a focus on improving user experience and operational efficiency.
•Identify and address pain points, delays, redundancies, and service gaps.

Key Requirements

•Bachelor's Degree in a related field
•Experience in service design or CX design (Mid-Senior level)
•Ability to run workshops with stakeholders to gather insights
•Experience creating deliverables such as Customer Journey Maps, Service Blueprints, User Personas
•Strong collaboration skills across business, UX and technology teams

Experience:CX designService designUX design

Education:Bachelor's

Skills:CommunicationTeamworkStakeholder managementProblem-solvingAnalytical thinking

Languages:English

Company Brief

BlackStone eIT

Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.

Industry: Consulting

Website

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BlackStone eIT

3 weeks ago

CX Service Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Contract

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Conduct workshops and working sessions with key stakeholders to gather insights and understand current service delivery models.
•Analyze existing services and identify gaps, inefficiencies, and improvement opportunities.
•Map current state (As-Is) customer journeys across all relevant services.
•Design future state (To-Be) customer journeys with a focus on improving user experience and operational efficiency.
•Identify and address pain points, delays, redundancies, and service gaps.

Key Requirements

•Bachelor's Degree in a related field
•Experience in service design or CX design (Mid-Senior level)
•Ability to run workshops with stakeholders to gather insights
•Experience creating deliverables such as Customer Journey Maps, Service Blueprints, User Personas
•Strong collaboration skills across business, UX and technology teams

Experience:CX designService designUX design

Education:Bachelor's

Skills:CommunicationTeamworkStakeholder managementProblem-solvingAnalytical thinking

Languages:English

Company Brief

BlackStone eIT

Industry: Consulting

Website