Specialist – Systems & Procedures

Wasael Property Management
Abu Dhabi
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 4-6 yearsEducation: bachelorsSkills: ["Stakeholder coordination","Process analysis","Governance","Compliance awareness","Continuous improvement"]

Support the development, implementation, review, and continuous improvement of systems, policies, procedures, and business processes for the Department of Municipality & Transportation. You will analyze workflows to identify inefficiencies, maintain standardized SOP documentation, and support compliance, governance, and internal audits. Partner with stakeholders on process mapping, continuous improvement initiatives, reporting on KPIs, and assist digital transformation through process automation and UAT support.

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Wasael Property Management
Wasael Property Management
2 days ago

Specialist – Systems & Procedures

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support the development, implementation, review, and continuous improvement of systems, policies, procedures, and business processes for the Department of Municipality & Transportation. You will analyze workflows to identify inefficiencies, maintain standardized SOP documentation, and support compliance, governance, and internal audits. Partner with stakeholders on process mapping, continuous improvement initiatives, reporting on KPIs, and assist digital transformation through process automation and UAT support.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Develop, review, and update organizational policies, procedures, guidelines, workflows, and SOPs, ensuring documentation remains accurate and aligned with requirements.
  • •Analyze business processes and workflows to identify inefficiencies, support process mapping and re-engineering, and monitor approved process improvement initiatives.
  • •Draft and revise organizational policies, procedures, manuals, and work instructions; coordinate reviews and approvals and support communication/rollout of new or revised procedures.
  • •Monitor compliance with approved procedures and operational standards; support internal reviews and audits and assist in implementing corrective and preventive actions.
  • •Collaborate on process automation and digital transformation initiatives, support documentation of system requirements/workflow processes, and participate in UAT and process validation when needed.

Key Requirements

  • •Bachelor’s degree in Business Administration, Public Administration, Industrial Engineering, Quality Management, Management Information Systems, or a related field.
  • •4-6 years of relevant experience in systems and procedures, process improvement, business analysis, governance, quality management, or operational excellence.
  • •Experience in policy and procedure development and process documentation, including maintaining accurate and current procedural records.
  • •Knowledge of process improvement methodologies and workflow analysis (process mapping, workflow design, and re-engineering).
  • •Preferred: Lean Six Sigma Green Belt, Business Process Management (BPM) certification, ISO 9001 Quality Management training, and/or project management certification.
Experience:4-6 yearsGovernmentMunicipalityInfrastructureTransportationPublic sector
Education:Bachelor's in Business Administration, Public Administration, Industrial Engineering, Quality Management, Management Information Systems, or a related field
Skills:Stakeholder coordinationProcess analysisGovernanceCompliance awarenessContinuous improvement
Certifications:Lean Six Sigma Green BeltBusiness Process Management (BPM)ISO 9001 Quality ManagementProject Management

Company Brief

Wasael Property Management
Wasael Property Management is an Abu Dhabi-based facilities, asset, and project management company serving properties and infrastructure across the UAE. It focuses on operational efficiency, sustainability, and premium service delivery for government, aviation, and multi-asset portfolios.
Industry: Facility Management
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2012
WebsiteLinkedIn