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3 days ago

Customer Support Specialist APAC/ EMEA (Member Support Team)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join a high-performing member support team to deliver end-to-end resolution of customer issues for a global employment platform. You’ll support users via email, chat, and video, act as a product/process expert, and manage escalations. Partner with Product and Engineering to improve customer experience, document processes and knowledge bases, and use SaaS/payroll/HRIS expertise to troubleshoot complex problems across APAC, EMEA, and AMER shifts.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own end-to-end resolution of customer issues while ensuring an outstanding support experience.
•Engage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently.
•Partner closely with Product and Engineering to enhance customer experience through feedback and continuous improvement.
•Create process documentation and contribute to customer-facing knowledge bases with best practices, troubleshooting steps, and product updates.
•De-escalate and resolve issues by leveraging platform and industry expertise; manage escalations.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•4+ years in customer experience or support, ideally in SaaS, payroll, or HRIS.
•Strong communication and problem-solving skills.
•Familiarity with SaaS/HRIS platforms and customer support tools (Zendesk, Salesforce).
•Customer-focused, self-driven, and results-oriented mindset.
•Strong written and verbal communication skills in English.

Experience:4+ yearsSaaSPayrollHRIS

Skills:CommunicationProblem-solvingCustomer focusProcess improvement

Languages:English

Tech Stack:ZendeskSalesforceSaaSHRISPayroll

Company Brief

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Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Customer Support Specialist APAC/ EMEA (Member Support Team)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own end-to-end resolution of customer issues while ensuring an outstanding support experience.
•Engage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently.
•Partner closely with Product and Engineering to enhance customer experience through feedback and continuous improvement.
•Create process documentation and contribute to customer-facing knowledge bases with best practices, troubleshooting steps, and product updates.
•De-escalate and resolve issues by leveraging platform and industry expertise; manage escalations.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•4+ years in customer experience or support, ideally in SaaS, payroll, or HRIS.
•Strong communication and problem-solving skills.
•Familiarity with SaaS/HRIS platforms and customer support tools (Zendesk, Salesforce).
•Customer-focused, self-driven, and results-oriented mindset.
•Strong written and verbal communication skills in English.

Experience:4+ yearsSaaSPayrollHRIS

Skills:CommunicationProblem-solvingCustomer focusProcess improvement

Languages:English

Tech Stack:ZendeskSalesforceSaaSHRISPayroll

Company Brief

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Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor