Service Consultant

CarMax
Florida
Workplace: OnsiteFull timeUSD 15.2 - 27.2 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Customer service","Collaboration","Attention to detail"]

Serve as the trusted link between customers and technicians, guiding vehicle service and repair before, during, and after work is completed. Welcome customers, document concerns, create repair orders, and provide timely status updates. Explain recommended repairs, review completed work for accuracy, and prepare invoices. Process service payments, manage cash transactions, coordinate workflow in a fast-paced environment, and follow EH&S requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the trusted link between customers and technicians, guiding vehicle service and repair before, during, and after work is completed. Welcome customers, document concerns, create repair orders, and provide timely status updates. Explain recommended repairs, review completed work for accuracy, and prepare invoices. Process service payments, manage cash transactions, coordinate workflow in a fast-paced environment, and follow EH&S requirements.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically throughout the service experience.
  • •Document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
  • •Consult with customers on recommended repairs and clearly explain service details.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, coordinate workflow, and follow CarMax EH&S requirements while maintaining a clean work area.

Pay and Benefits

Salary: USD 15.2 - 27.2 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to accurately interpret and record data while using intermediate computer skills.
  • •Comfort working collaboratively across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays, while following CarMax policies and procedures.
Skills:CommunicationActive listeningCustomer serviceCollaborationAttention to detail

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn