Principal Coordinator, Tech Operations

Discover Financial
New York
Workplace: OnsiteFull timeUSD 75,400 - 86,100 annuallyFunction: Executive & General ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Troubleshooting"]

Provide first-call technical support for a geographically dispersed organization, troubleshooting end-user issues across laptops (Windows and Mac) and mobile devices. Resolve tickets, calls, chats, and service requests while using remote access tools and ServiceNow for tracking, escalation, and follow-through. Communicate effectively with end users via soft phone or chat, and support onboarding by training new agents and enabling shadowing.

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Discover Financial
Discover Financial
1 day ago

Principal Coordinator, Tech Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-call technical support for a geographically dispersed organization, troubleshooting end-user issues across laptops (Windows and Mac) and mobile devices. Resolve tickets, calls, chats, and service requests while using remote access tools and ServiceNow for tracking, escalation, and follow-through. Communicate effectively with end users via soft phone or chat, and support onboarding by training new agents and enabling shadowing.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Provide first-line technical support by troubleshooting laptop (Windows and Mac) and mobile device issues.
  • •Resolve end-user problems through remote access tools to achieve first call resolution.
  • •Monitor and respond to tickets, calls, chats, and in-person service requests.
  • •Use soft phone or chat modules to interact with end users and address software and hardware issues.
  • •Train and support onboarding of new agents, including allowing shadowing.

Pay and Benefits

Salary: USD 75,400 - 86,100 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of remote help desk support experience.
  • •Use remote access tools to troubleshoot internal end-user issues and achieve first call resolution.
  • •Track and escalate issues using ServiceNow.
  • •Assist with onboarding of new agents through training and shadowing.
Experience:1+ yearsRemote help desk support
Education:High School
Skills:CommunicationTroubleshooting
Certifications:ITILMac Integration BasicsWindows 10
Tech Stack:ServiceNowWindowsMacWindows 10Remote access tools

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn