Senior Manager, Service Management, SCD, GCA (Shanghai, SH, CN)

Adidas
Shanghai
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Facilitation","Influencing","Problem-solving"]

Lead transportation service management for service governance, performance reviews, escalation, and stakeholder communication. Own demand intake and request management for TMS, ensuring requirements are clarified, prioritized, and tracked with business users, IT, and logistics teams. Drive data-informed monitoring of risks and service gaps, facilitate service review meetings, and implement continuous improvement through automation and AI-enabled solutions to strengthen operational resilience and business continuity.

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Adidas
Adidas
52 minutes ago

Senior Manager, Service Management, SCD, GCA (Shanghai, SH, CN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Lead transportation service management for service governance, performance reviews, escalation, and stakeholder communication. Own demand intake and request management for TMS, ensuring requirements are clarified, prioritized, and tracked with business users, IT, and logistics teams. Drive data-informed monitoring of risks and service gaps, facilitate service review meetings, and implement continuous improvement through automation and AI-enabled solutions to strengthen operational resilience and business continuity.
Location: Shanghai
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead the transportation service management framework, including service governance, performance review cadence, escalation, stakeholder communication, and issue follow-up.
  • •Establish and manage service governance mechanisms to improve visibility, accountability, prioritization, and management decision-making.
  • •Monitor transportation service performance, identify risks and service gaps, and convert data insights into actionable improvement plans.
  • •Drive TMS demand intake and request management, including clarification, prioritization, ownership alignment, and progress tracking with business users, IT, and transportation teams.
  • •Facilitate service review meetings and drive continuous improvement using data-driven insights, process optimization, automation opportunities, and AI-enabled solutions.

Key Requirements

  • •Bachelor’s degree or above.
  • •Minimum 5 years of relevant experience in transportation, supply chain, logistics service management, service governance, or related fields.
  • •Experience in operational performance management, stakeholder engagement, continuous improvement, and request management or transportation system coordination.
  • •Good understanding of TMS, digital platforms, and business requirement intake, prioritization, and request management processes.
  • •Experience in Retail, FMCG, or high-end consumer goods enterprises; PMP or Lean Six Sigma is a plus.
Experience:5+ yearsTransportationLogisticsSupply chainService managementDigital operations
Education:Bachelor's
Skills:Stakeholder managementCommunicationFacilitationInfluencingProblem-solving
Certifications:PMPLean Six Sigma
Languages:English
Tech Stack:TMSExcelPower BIAutomationAI-enabled solutionsDigital transformationDigital platforms

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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