Community Support Advocate - Freelance, Remote

Magic
Anywhere
Workplace: RemoteFull timeUSD 7 - 7 hourlyFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Problem-solving","Attention to detail","Self-motivation","Team collaboration"]

Provide responsive technical and customer support through an online community and across major public social channels. Organize and moderate community discussions, tag and categorize topics, and encourage peer-to-peer help. Troubleshoot issues using internal resources and AI tools, escalate complex bugs and product questions, and follow through to resolution. Monitor reviews and help maintain a friendly brand voice while collecting customer insights to inform product, engineering, support, and marketing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Magic
Magic
6 hours ago

Community Support Advocate - Freelance, Remote

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide responsive technical and customer support through an online community and across major public social channels. Organize and moderate community discussions, tag and categorize topics, and encourage peer-to-peer help. Troubleshoot issues using internal resources and AI tools, escalate complex bugs and product questions, and follow through to resolution. Monitor reviews and help maintain a friendly brand voice while collecting customer insights to inform product, engineering, support, and marketing.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical and customer support via the online community platform, responding with timely, accurate, friendly help.
  • •Troubleshoot product and service issues using internal resources and AI tools, escalating when needed.
  • •Moderate community discussions by tagging, categorizing, and maintaining topics, encouraging constructive peer participation.
  • •Monitor and respond to customer conversations across Facebook, YouTube, LinkedIn, Instagram, Reddit, and other public platforms.
  • •Collect recurring feedback and feature requests, document insights, and coordinate with Product, Engineering, Support, and Marketing to improve the customer experience.

Pay and Benefits

Salary: USD 7 hourly
Perks:Paid LeaveHealth Insurance

Key Requirements

  • •2+ years of online community management experience through forums or community platforms.
  • •6+ months of technical support experience (email, phone, live chat) or omni-channel support.
  • •Native-level English (C2) with exceptional written and verbal communication skills.
  • •Ability to adjust tone based on customer context and provide friendly, accurate responses.
  • •Strong problem-solving and attention to detail when reviewing customer data and troubleshooting issues.
Experience:2+ yearsOnline communitiesTechnical supportOmni-channel supportSaaSHospitalityShort-term rentalForums
Skills:CommunicationProblem-solvingAttention to detailSelf-motivationTeam collaboration
Languages:English

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor