Director, Global Quality (Dubai, AE, Operations)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 8-10 yearsSkills: ["Innovation","Collaboration","Guest-focused service","Data-driven improvement","Leadership"]

Lead the definition and execution of ultra-luxury service standards across Kerzner’s global portfolio, partnering with property operations, marketing, HR, and corporate teams. Establish Forbes Five-Star and LQA benchmarks through quality assurance, internal audits, and mystery guest programs. Drive guest personalization and VIP/UHNW service offerings using technology, AI, and data insights, while embedding cultural authenticity, sustainability, and luxury brand consistency across all guest touchpoints.

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Kerzer International
Kerzer International
5 hours ago

Director, Global Quality (Dubai, AE, Operations)

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Job Summary

Lead the definition and execution of ultra-luxury service standards across Kerzner’s global portfolio, partnering with property operations, marketing, HR, and corporate teams. Establish Forbes Five-Star and LQA benchmarks through quality assurance, internal audits, and mystery guest programs. Drive guest personalization and VIP/UHNW service offerings using technology, AI, and data insights, while embedding cultural authenticity, sustainability, and luxury brand consistency across all guest touchpoints.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Director level

Key Responsibilities

  • •Support development and implementation of global brand and service standards to ensure consistency across all properties and brands.
  • •Establish and maintain Forbes Five-Star, LQA, and ultra-luxury service benchmarks through quality assurance, internal audits, and brand compliance assessments.
  • •Drive guest personalization initiatives using technology, AI, and data insights to tailor luxury experiences.
  • •Coordinate VIP and UHNW guest programs and signature experiences, ensuring world-class butler, concierge, and private hosting services.
  • •Monitor guest satisfaction data, online reviews, and customer insights to implement continuous improvement and real-time feedback systems across properties.

Key Requirements

  • •8-10 years in luxury hospitality operations, brand management, or guest experience roles.
  • •Proven experience in brand experience development, quality assurance, and service innovation within luxury hospitality.
  • •Knowledge of Forbes Five-Star, LQA, and ultra-luxury guest experience standards and implementation.
  • •Understanding of guest satisfaction metrics, personalization, and VIP client relationship management.
  • •Experience coordinating quality assurance programs, benchmarks, and performance improvement using guest feedback and satisfaction scores.
Experience:8-10 yearsLuxury hospitality
Skills:InnovationCollaborationGuest-focused serviceData-driven improvementLeadership
Tech Stack:AITechnologyData insights

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn