Solutions Lead

Serco
Madrid
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Analytical mindset","Structured problem-solving","Written and verbal communication","Organizational and prioritisation","Stakeholder engagement"]

Lead service & solution management for Earth Observation and Digital Twin-based offerings within the DestinE ecosystem. Own service attractiveness, user adoption initiatives, and long-term operations planning, translating stakeholder and user needs into actionable improvements. Monitor KPIs for performance, availability, and adoption, maintain documentation and training/demos materials, and coordinate with technical teams and platform operators to support onboarding through operational maturity. Engage the community via workshops, events, and publications.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
2 days ago

Solutions Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead service & solution management for Earth Observation and Digital Twin-based offerings within the DestinE ecosystem. Own service attractiveness, user adoption initiatives, and long-term operations planning, translating stakeholder and user needs into actionable improvements. Monitor KPIs for performance, availability, and adoption, maintain documentation and training/demos materials, and coordinate with technical teams and platform operators to support onboarding through operational maturity. Engage the community via workshops, events, and publications.
Location: Madrid
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Support the definition and evolution of service attractiveness, adoption, and long-term sustainability strategies.
  • •Contribute to Long-Term Operations Plans (LTOP) covering positioning, user engagement, and operational sustainability considerations.
  • •Monitor operational and attractiveness KPIs, produce reports, and recommend corrective or improvement actions.
  • •Prepare and maintain service documentation, demonstrations, training content, and communication materials to drive user adoption.
  • •Coordinate with technical teams, platform operators, business stakeholders, and end users to support service readiness, operational transitions, and lifecycle assessments.

Key Requirements

  • •Bachelor’s or Master’s degree in Aerospace Engineering, Space Engineering, Environmental Sciences, Computer Science, Geospatial Technologies, Business Engineering, Data Science, or related fields.
  • •Minimum 3 years of professional experience supporting digital services, platforms, or technology-driven projects.
  • •Experience supporting service lifecycle activities (adoption, operations, support, or continuous improvement).
  • •Experience working with multiple stakeholders across technical, operational, and management domains.
  • •Professional proficiency in English and experience collecting, analyzing, and reporting service/business performance indicators.
Experience:3+ yearsEarth ObservationDigital TwinGeospatial servicesSaaSSpace applications
Skills:Analytical mindsetStructured problem-solvingWritten and verbal communicationOrganizational and prioritisationStakeholder engagement
Languages:English
Tech Stack:JiraConfluenceAzure DevOpsAgileSaaSCloud

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn