Customer Service Representative (CSR)

Amcor
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Results orientation","Interpersonal communication","Relationship building","Time management"]

Serve as the central point of contact between customers and Amcor, delivering an excellent customer experience through end-to-end order management. Manage customer requirements across fulfilment, handle requests and complaints, and coordinate expediting, returns, credit/debit notes, and disputed invoice processes with partnering teams. Continuously improve service and work closely with internal functions (quality, supply chain, planning, logistics, production, finance and more) to meet expectations.

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FursaFursa
Amcor
Amcor
12 hours ago

Customer Service Representative (CSR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the central point of contact between customers and Amcor, delivering an excellent customer experience through end-to-end order management. Manage customer requirements across fulfilment, handle requests and complaints, and coordinate expediting, returns, credit/debit notes, and disputed invoice processes with partnering teams. Continuously improve service and work closely with internal functions (quality, supply chain, planning, logistics, production, finance and more) to meet expectations.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage end-to-end order processing from placement through delivery using CRM and ERP systems.
  • •Monitor customer requirements during fulfilment, advise customers and Sales of delays, and provide alternatives to meet expectations.
  • •Prepare for and lead customer performance reviews on a yearly/bi-yearly/quarterly basis.
  • •Handle customer requests, complaints, returns of goods (where applicable), and ensure prompt customer feedback.
  • •Coordinate rush shipment expediting, initiate credit/debit notes and support disputed invoice processes with finance and credit collection.

Key Requirements

  • •Experience in a similar customer service position, preferably in a packaging or manufacturing environment.
  • •Experience of SAP and Salesforce.com preferred.
  • •Strong Excel skills appreciated.
  • •Fluency in English.
  • •Ability to work independently and collaboratively in a local and remote team, with excellent time management and organization.
Experience:PackagingManufacturing
Skills:Customer focusResults orientationInterpersonal communicationRelationship buildingTime management
Languages:English
Tech Stack:SAPSalesforce.comExcelCRMERP

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn