Client Account Management Director

T. Rowe Price
Baltimore
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Stakeholder management","Influencing for results","Emotional intelligence","Consultative approach","Critical thinking"]

Own the professional client lifecycle for complex institutional, intermediary, insurance, and platform relationships within the GCAS organization. Lead front-line onboarding and day-to-day client operations, resolve complex service issues, and drive process improvements to strengthen service outcomes, scalability, and risk management. Serve as a client advocate across Operations, Investment Operations, Relationship Management, Legal & Compliance, partnering to align servicing expectations and track service KPIs for senior leadership.

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T. Rowe Price
T. Rowe Price
2 days ago

Client Account Management Director

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Last checked: 19 hours agoStatus: Live

Job Summary

Own the professional client lifecycle for complex institutional, intermediary, insurance, and platform relationships within the GCAS organization. Lead front-line onboarding and day-to-day client operations, resolve complex service issues, and drive process improvements to strengthen service outcomes, scalability, and risk management. Serve as a client advocate across Operations, Investment Operations, Relationship Management, Legal & Compliance, partnering to align servicing expectations and track service KPIs for senior leadership.
Location: Baltimore
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead accountability for event management and service across the professional client lifecycle, including onboarding, change, and day-to-day servicing.
  • •Provide expertise for investment operational needs of the most complex professional clients, using trends and analysis to address nonstandard requirements and guide escalations.
  • •Communicate regularly with complex professional clients and service providers, act as a subject matter expert for critical communications, and monitor risk in problem-solving.
  • •Identify, champion, and implement process changes to improve client operations, operational efficiency, risk management, and professional client outcomes.
  • •Partner across Operations, Investment Operations, Relationship Management, Legal & Compliance, and other teams to advocate for client needs, resolve barriers, and track service KPIs for senior leadership.

Key Requirements

  • •Bachelor’s degree (or equivalent combination of education and relevant experience) plus 10+ years of total relevant work experience.
  • •Experience managing internal stakeholders by building collaborative networks and navigating the organization while managing expectations.
  • •Experience developing trusted relationships with institutional, intermediary, and other highly sensitive professional clients and understanding their operating model and service expectations.
  • •Strong asset management industry background across institutional accounts and operational servicing models, including intermediated distribution and platforms.
  • •Ability to organize self and others, prioritize with attention to detail and urgency, and manage through friction and ambiguity while influencing for results.
Experience:10+ yearsAsset managementProfessional services
Education:Bachelor's
Skills:Stakeholder managementInfluencing for resultsEmotional intelligenceConsultative approachCritical thinking

Company Brief

T. Rowe Price
Global investment management firm offering mutual funds, retirement services, and advisory solutions for individual and institutional investors. Manages assets across equities, fixed income, multi-asset, and alternative strategies.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baltimore, United States
Founded: 1937
WebsiteLinkedIn