Service Engineer

Firefly Software Development
Poland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Troubleshooting","Analytical skills","Quality-oriented problem solving","Structured problem solving","Independent work"]

Serve as Firefly’s on-site Service Engineer at customer locations across the CEE region, delivering preventive maintenance, troubleshooting, and commissioning for tailor-made system solutions. Work independently while partnering with Area Sales Managers and Technical Project Leaders. Educate customers on system functionality, daily maintenance, and troubleshooting. The role involves regular travel and requires strong troubleshooting skills across electricity, electronics, and mechanics, plus basic IT knowledge and language skills in Polish and English.

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FursaFursa
Firefly Software Development
Firefly Software Development
1 year ago

Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as Firefly’s on-site Service Engineer at customer locations across the CEE region, delivering preventive maintenance, troubleshooting, and commissioning for tailor-made system solutions. Work independently while partnering with Area Sales Managers and Technical Project Leaders. Educate customers on system functionality, daily maintenance, and troubleshooting. The role involves regular travel and requires strong troubleshooting skills across electricity, electronics, and mechanics, plus basic IT knowledge and language skills in Polish and English.
Location: Poland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide preventive maintenance and troubleshoot current systems at customer sites.
  • •Commission new systems, installations, and equipment as required.
  • •Educate customers on system functionality, troubleshooting, and daily maintenance.
  • •Work independently while collaborating with Area Sales Managers and Technical Project Leaders for the CEE area.
  • •Travel within the CEE region to support customer needs.
Travel: Medium travel

Pay and Benefits

Perks:Life InsurancePrivate MedicalTrainingMobile PhoneCorporate Car

Key Requirements

  • •At least upper secondary engineering education or a few years of experience in technical service.
  • •Troubleshooting and verification knowledge across electricity, electronics, and mechanics.
  • •Knowledge of IT.
  • •Fluency in Polish and basic ability to speak and write English.
  • •Ability to travel and have no contraindications for working at heights; drivers licence required.
Experience:Process industries
Skills:TroubleshootingAnalytical skillsQuality-oriented problem solvingStructured problem solvingIndependent work
Licenses:Drivers licence
Languages:PolishEnglish
Tech Stack:IT

Company Brief

Firefly Software Development
Builds generative AI software to help teams capture, search, and automate organizational knowledge, enabling faster discovery, summarization, and collaborative workflows across documents and codebases.
Industry: AI & Machine Learning
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