Client Operations Associate - New York

Copper
New York
Workplace: HybridFull timeUSD 65,000 - 75,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Problem-solving","Troubleshooting","Project management","Self-motivation","Independent work"]

Serve as the first line of defense for institutional clients, providing technical support, troubleshooting, and guidance for Copper’s custody and prime services. Own incoming client queries, manage expectations under time pressure, and collaborate with internal teams to resolve issues. Gather client feedback and translate it into insights for product development while staying current on cryptocurrency and market developments.

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Copper
Copper
1 week ago

Client Operations Associate - New York

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first line of defense for institutional clients, providing technical support, troubleshooting, and guidance for Copper’s custody and prime services. Own incoming client queries, manage expectations under time pressure, and collaborate with internal teams to resolve issues. Gather client feedback and translate it into insights for product development while staying current on cryptocurrency and market developments.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to institutional clients by addressing queries, troubleshooting issues, and ensuring a smooth experience.
  • •Own and manage incoming queries and client expectations under time pressures.
  • •Work with clients to understand their technical requirements.
  • •Collaborate with internal stakeholders across the firm to resolve client queries effectively.
  • •Gather client feedback and insights and share them with product development teams.

Pay and Benefits

Salary: USD 65,000 - 75,000 annually
Perks:Paid LeaveHealth InsuranceVisionDentalLife Insurance

Key Requirements

  • •Proven experience in a technical account management role, ideally in the cryptocurrency or financial services industry.
  • •Strong understanding of cryptocurrency technology, blockchain, and digital assets.
  • •Exceptional communication and interpersonal skills with the ability to build rapport with clients.
  • •Problem-solving mindset with the ability to troubleshoot technical issues effectively.
  • •Detail-oriented and organized with excellent project management skills.
Experience:CryptocurrencyFinancial services
Skills:CommunicationInterpersonal skillsProblem-solvingTroubleshootingProject managementSelf-motivationIndependent work
Certifications:FINRA Series 99
Tech Stack:CryptocurrencyBlockchainDigital assetsMulti-Party Computation (MPC)DeFiMicrosoft TeamsExchanges

Company Brief

Copper
Provides institutional-grade digital asset custody, settlement, and prime services for crypto markets. The platform helps exchanges, funds, and other firms securely store, transfer, and manage cryptocurrencies and related assets.
Industry: Blockchain & Web3
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2018
WebsiteLinkedIn