Customer Assistance Coordinator (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Communication","Empathy","Organizational skills","Multitasking","Problem-solving"]

Coordinate medical assistance for travelers experiencing issues away from home by taking inbound calls, providing calm guidance and emotional reassurance, and arranging next steps. You’ll liaise with hospitals, clinics, doctors, and global assistance partners to coordinate referrals, prescription replacements, and medically related travel arrangements. You’ll also assess situations using policy and guidelines, manage multiple cases in a fast-paced environment, and accurately document details in case management systems.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
1 month ago

Customer Assistance Coordinator (Stevens Point, WI, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Coordinate medical assistance for travelers experiencing issues away from home by taking inbound calls, providing calm guidance and emotional reassurance, and arranging next steps. You’ll liaise with hospitals, clinics, doctors, and global assistance partners to coordinate referrals, prescription replacements, and medically related travel arrangements. You’ll also assess situations using policy and guidelines, manage multiple cases in a fast-paced environment, and accurately document details in case management systems.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Take inbound calls from clients experiencing medical situations while traveling, from minor concerns to urgent needs.
  • •Provide calm, clear guidance and emotional reassurance to clients and their families.
  • •Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements.
  • •Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care is arranged.
  • •Assess situations using policy and operational guidelines, prioritize multiple cases, and document case details in case management and policy systems.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveParental LeaveEap

Key Requirements

  • •High School Diploma or equivalent.
  • •Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
  • •Strong verbal communication skills to explain information clearly and compassionately.
  • •Ability to remain calm, empathetic, and professional when supporting people in distress.
  • •Strong organisational skills and attention to detail for accurate documentation.
Education:High School
Skills:CommunicationEmpathyOrganizational skillsMultitaskingProblem-solving

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn