Customer Assistance Coordinator (Stevens Point, WI, US)

Coordinate medical assistance for travelers experiencing issues away from home by taking inbound calls, providing calm guidance and emotional reassurance, and arranging next steps. You’ll liaise with hospitals, clinics, doctors, and global assistance partners to coordinate referrals, prescription replacements, and medically related travel arrangements. You’ll also assess situations using policy and guidelines, manage multiple cases in a fast-paced environment, and accurately document details in case management systems.