AM Overseas Indian Business

HSBC
Delhi
Workplace: OnsiteFull timeFunction: Administration & Executive Assistance0Education: bachelorsSkills: ["Stakeholder management","Independent judgement","Process improvement","Operational control","Compliance culture"]

Drive HSBC’s NRI proposition by managing the banking proposition initiatives with a focus on performance and customer experience. Own client lifecycle management and communication to grow the international customer base across channels, partnering with overseas HSBC entities to enhance cross-border journeys, processes, and service standards. Lead portfolio analytics, business metrics, operational control, BAU reporting, and timely resolution of escalated NRI complaints through branches, contact centers, and relationship managers.

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FursaFursa
HSBC
HSBC
8 hours ago

AM Overseas Indian Business

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Last checked: 8 hours agoStatus: Live

Job Summary

Drive HSBC’s NRI proposition by managing the banking proposition initiatives with a focus on performance and customer experience. Own client lifecycle management and communication to grow the international customer base across channels, partnering with overseas HSBC entities to enhance cross-border journeys, processes, and service standards. Lead portfolio analytics, business metrics, operational control, BAU reporting, and timely resolution of escalated NRI complaints through branches, contact centers, and relationship managers.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own NRI proposition management initiatives focused on performance management and improving international service standards.
  • •Manage cross-border proposition and processes, including client lifecycle management and communication to increase customer experience.
  • •Drive business metrics and delivery through branches, contact centers, and relationship managers; conduct portfolio analytics across channels.
  • •Partner with overseas HSBC teams to enhance the international proposition and ensure NRCs operate to prescribed service standards.
  • •Ensure operational control and compliance by implementing audit points, reinforcing cross-border compliance requirements, conducting quality checks, and resolving escalated NRI complaints.

Key Requirements

  • •Bachelor’s degree/Master’s degree or equivalent qualification.
  • •0–2 years’ relevant experience in the banking domain (or a related financial services environment).
  • •Strong understanding of cross-border compliance and the need to ensure adherence to cross-border guidelines and regulatory requirements.
  • •Ability to implement and maintain internal controls, including timely execution of audit points and actions raised by external regulators.
  • •Familiarity with AI-enabled tools is an advantage.
Experience:0BankingFinancial services
Education:Bachelor's
Skills:Stakeholder managementIndependent judgementProcess improvementOperational controlCompliance culture
Certifications:Anti-Money LaunderingSanctions

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn