Customer Success Manager

Tenable
Massachusetts, Columbia
Workplace: HybridFull timeUSD 33.17 - 44.39Function: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Time management","Relationship building","Customer focus","Problem-solving"]

Own renewal and expansion for a portfolio of mid-size Commercial customers, driving retention, growth, and long-term relationships. Forecast and achieve quarterly and annual revenue targets while proactively resolving customer concerns. Lead onboarding and adoption activities, maintain customer satisfaction through regular value-added communications, and collaborate with Territory Managers and Sales Engineers to identify expansion opportunities.

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Tenable
Tenable
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own renewal and expansion for a portfolio of mid-size Commercial customers, driving retention, growth, and long-term relationships. Forecast and achieve quarterly and annual revenue targets while proactively resolving customer concerns. Lead onboarding and adoption activities, maintain customer satisfaction through regular value-added communications, and collaborate with Territory Managers and Sales Engineers to identify expansion opportunities.
Location: Massachusetts, Columbia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Renew and expand revenue within an assigned client base.
  • •Proactively address customer concerns to secure long-term relationships.
  • •Forecast and achieve quarterly and annual revenue targets.
  • •Manage onboarding and client adoption while maintaining satisfaction through ongoing communications and meetings.
  • •Collaborate with internal teams and advocate for the customer to identify expansion opportunities.

Pay and Benefits

Salary: USD 33.17 - 44.39
Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kEquityLearning BudgetParental LeavePaid LeaveCompany Paid

Key Requirements

  • •BA/BS degree and 5+ years of sales experience focused on renewals or growing existing business.
  • •Experience selling on-demand SaaS or subscription-based solutions.
  • •Strong understanding of products/services and ability to articulate customer value.
  • •Ability to adapt, overcome objections, and learn complex solutions.
  • •Working knowledge of Google Suite and Salesforce.com.
Experience:5+ yearsSaaSSubscriptionSalesCybersecurity
Education:Bachelor's
Skills:CommunicationTime managementRelationship buildingCustomer focusProblem-solving
Languages:English
Tech Stack:Google SuiteSalesforce.comSaaS

Company Brief

Tenable
Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbia, United States
Founded: 2002
WebsiteLinkedIn