IT Support Specialist

Sony Interactive Entertainment
Los Angeles
Workplace: OnsiteFull timeUSD 86,000 - 129,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Troubleshooting","Documentation"]

Provide helpdesk-level support for internal employees, diagnosing and troubleshooting issues across desktop, laptop, mobile, and network services. Support users via local and remote access, document and resolve incidents or escalate to appropriate technical teams. Build and maintain IT support procedures, performance-tune client technologies, manage workstation builds and user provisioning, and participate in scheduled week-long on-call coverage while partnering closely with business units.

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FursaFursa
Sony Interactive Entertainment
Sony Interactive Entertainment
3 days ago

IT Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide helpdesk-level support for internal employees, diagnosing and troubleshooting issues across desktop, laptop, mobile, and network services. Support users via local and remote access, document and resolve incidents or escalate to appropriate technical teams. Build and maintain IT support procedures, performance-tune client technologies, manage workstation builds and user provisioning, and participate in scheduled week-long on-call coverage while partnering closely with business units.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide helpdesk-level coverage and follow established processes to support incoming employee requests.
  • •Coordinate, diagnose, and troubleshoot issues involving desktops, laptops, and network services from local personnel or via remote access.
  • •Resolve problems or escalate incidents to the appropriate technical personnel with timely communication and documentation.
  • •Develop, document, and implement standard operating procedures and customer service guidelines for IT support.
  • •Perform first and second level support and troubleshooting for workstation and mobile systems, including incident resolution and maintenance tasks during on-call rotation.

Pay and Benefits

Salary: USD 86,000 - 129,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveWellness StipendEmployee Discounts

Key Requirements

  • •Provide timely identification, resolution, and analysis of technical problems for internal clients.
  • •Strong client hardware/software knowledge with mid-to-advanced understanding of the Windows OS.
  • •Troubleshoot email/messaging and support workstation and mobile systems as first/second level support.
  • •Proficiency with Microsoft Office Suite and production tools (Adobe, Maya, Zbrush, Visual Studio).
  • •Basic networking and familiarity with enterprise storage concepts (SAN/NAS/iSCSI) and security best practices.
Experience:Production toolsGaming
Skills:Customer serviceCommunicationProblem-solvingTroubleshootingDocumentation
Tech Stack:Windows OSMicrosoft Office SuiteAdobeMayaZbrushVisual StudioLinuxMac OSEmail/messaging troubleshootingNetwork remote accessDistributed build systemSANNASISCSINetAppEMCHDSUser account provisioningPermissions

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn