Associate, Hero Support

Delivery Hero
Berlin
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Independence","Prioritization","Attention to detail","Analytical thinking","Communication"]

Serve as the first point of contact for employees, advising on People policies and supporting best-in-class employee experience. Handle employee queries via ticketing (JIRA) and support self-service through the People Portal knowledge base. Manage transaction-based services such as contract creation and letters, and maintain accurate employee data in Workday to ensure payroll readiness. Work independently on standard tasks, collaborating with Legal and Payroll to improve turnaround times and processes.

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FursaFursa
Delivery Hero
Delivery Hero
21 hours ago

Associate, Hero Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Serve as the first point of contact for employees, advising on People policies and supporting best-in-class employee experience. Handle employee queries via ticketing (JIRA) and support self-service through the People Portal knowledge base. Manage transaction-based services such as contract creation and letters, and maintain accurate employee data in Workday to ensure payroll readiness. Work independently on standard tasks, collaborating with Legal and Payroll to improve turnaround times and processes.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for employees, answering policy and procedure questions to support employee experience.
  • •Manage a wide variety of employee queries through the ticket system (JIRA) and maintain the internal People Portal knowledge base for self-service.
  • •Execute transaction-based HR services including employment contract creation, amendments, termination letters, and certificates.
  • •Maintain accurate employee data in HRIS (Workday), ensuring preparatory data is ready for payroll and other stakeholders.
  • •Contribute to operational People projects by suggesting process improvements, defining documentation, and supporting continuous evolution of support workflows.

Pay and Benefits

Perks:Learning BudgetLife InsurancePensionMeal VouchersEquity

Key Requirements

  • •Recent graduate or at least 6 months of work experience in People Operations and/or HR.
  • •Proven ability to work independently, prioritize quickly, and perform in a high-volume, process-driven environment.
  • •Strong system orientation and proficiency with HRIS systems (e.g., Workday, PeopleSoft, SAP).
  • •Hands-on experience with ticketing/CRM systems (e.g., JIRA, ServiceNow, Salesforce) and comfort working from a task queue.
  • •Excellent attention to detail and quality for managing accurate employee data and legal documentation.
Experience:HRPeople operations
Skills:IndependencePrioritizationAttention to detailAnalytical thinkingCommunication
Languages:EnglishGerman
Tech Stack:JIRAWorkdayPeopleSoftSAPServiceNowSalesforceHRISPeople PortalUdemy Business

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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