Communication and Engagement Specialist - Product & Experience

Capco
London
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Storytelling","Presentation","Attention to detail","Verbal communication","Written communication","Collaboration","Curiosity"]

Create internal communication and engagement roadmaps for transformation programmes, partnering with stakeholders and designers to map channels, craft storytelling frameworks, and build high-quality communications and portals. Lead discovery sessions, define and track engagement success measures, and develop training content for upskilling in agile consulting environments. Use approved AI tools to improve content development quality and productivity, with human judgment to support AI-enabled ways of working.

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Capco
Capco
1 day ago

Communication and Engagement Specialist - Product & Experience

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Create internal communication and engagement roadmaps for transformation programmes, partnering with stakeholders and designers to map channels, craft storytelling frameworks, and build high-quality communications and portals. Lead discovery sessions, define and track engagement success measures, and develop training content for upskilling in agile consulting environments. Use approved AI tools to improve content development quality and productivity, with human judgment to support AI-enabled ways of working.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community

Key Responsibilities

  • •Design and implement internal communication and engagement plans across transformation programmes.
  • •Lead discovery sessions and workshops to understand colleague engagement needs and map communication channels.
  • •Create high-quality communications assets, portals, and storytelling frameworks using approved AI tools where appropriate.
  • •Design and build training content for upskilling audiences.
  • •Define success measures, track effectiveness, and collaborate with designers and stakeholders to align with brand and messaging goals.

Pay and Benefits

Perks:Health InsuranceLife InsurancePensionGym MembershipPaid LeaveDentalCritical Illness

Key Requirements

  • •Experience developing internal communications strategies for change or transformation programmes.
  • •Strong storytelling and presentation skills, including confident PowerPoint use.
  • •Comfort working with brand guidelines and complex stakeholder environments.
  • •Excellent verbal and written communication with strong attention to detail and curiosity about using approved AI tools.
  • •Experience building training materials and working in agile teams in fast-paced consulting or financial services, applying human review to AI-supported outputs.
Experience:Financial servicesConsultingTransformation
Skills:StorytellingPresentationAttention to detailVerbal communicationWritten communicationCollaborationCuriosity
Languages:English
Tech Stack:PowerPointApproved AI toolsSharePointGoogle SitesAdobe IllustratorAdobe InDesign

Company Brief

Capco
Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.
Industry: Management Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1998
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn