Product Operations Specialist - BytePlus

ByteDance
Singapore
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Organizational skills","Collaboration"]

Support BytePlus’s cloud business platform by partnering with sales, end customers, and service teams across end-to-end customer journeys. Create and maintain platform knowledge (docs, guidance, videos) and deliver training for internal and external users. Gather and validate functional requirements, then build project plans with cross-functional stakeholders to ensure timely delivery. Drive alignment with business owners, engineers, and designers on prioritization and website changes.

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FursaFursa
ByteDance
ByteDance
1 month ago

Product Operations Specialist - BytePlus

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support BytePlus’s cloud business platform by partnering with sales, end customers, and service teams across end-to-end customer journeys. Create and maintain platform knowledge (docs, guidance, videos) and deliver training for internal and external users. Gather and validate functional requirements, then build project plans with cross-functional stakeholders to ensure timely delivery. Drive alignment with business owners, engineers, and designers on prioritization and website changes.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide operation support to sales, end customer, and service teams across end-to-end customer journeys to improve user acquisition and user experience (user center and product console).
  • •Develop and maintain platform knowledge materials (help documents, guidance, videos) and deliver training for internal and external users.
  • •Capture, consolidate, and validate functional requirements from different teams and users.
  • •Develop and maintain project plans for cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery.
  • •Lead stakeholder alignment with business owners, engineers, and designers on prioritization and website changes.

Key Requirements

  • •Bachelor’s degree or above with at least 3 years of working experience in product management.
  • •Experience analyzing business requirements and performing system design for cloud commercial supporting platforms (ordering, payment, invoice, contract, etc.).
  • •Proven product and project management skills.
  • •Strong interpersonal, organizational, and collaboration skills.
  • •High written and oral fluency in Mandarin for close collaboration with product teams based in mainland China.
Experience:3+ yearsCloud
Education:Bachelor's
Skills:Interpersonal skillsOrganizational skillsCollaboration
Languages:Mandarin

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn