Fraud Operations Analyst-CEC

Manage complex fraud and customer identification scenarios across credit and deposit products in the FMS Customer Experience Center. Assist customers by phone, investigate potential third-party and first-party fraud, and support CIP/KYC requirements. Review account and application activity, research across multiple systems, apply controls to secure accounts, process fraud claims, and handle escalated actions while identifying emerging fraud trends. Deliver world-class service with sound fraud risk mitigation.