Product Manager, Support Experience

Stripe
Dublin
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 7+ yearsSkills: ["User-focused","Comfort in ambiguity","Cross-team leadership","Communication"]

Own the roadmap for improving a user-facing conversational AI agent that handles 100k+ conversations weekly. Apply user empathy and strong UX judgment to refine prompts, evals, skills, tools, and the introspection machinery behind the agent. Build, ship, and iterate on AI capabilities, establish continuous improvement loops from real user problems to scaled solutions, and partner across Conversation UX and Platform teams to unlock new agent capabilities.

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FursaFursa
Stripe
Stripe
3 days ago

Product Manager, Support Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the roadmap for improving a user-facing conversational AI agent that handles 100k+ conversations weekly. Apply user empathy and strong UX judgment to refine prompts, evals, skills, tools, and the introspection machinery behind the agent. Build, ship, and iterate on AI capabilities, establish continuous improvement loops from real user problems to scaled solutions, and partner across Conversation UX and Platform teams to unlock new agent capabilities.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Make Stripe’s conversational AI agent as capable and effective as best-in-class human agents by identifying customer problems and building solutions.
  • •Set an opinionated UX direction for conversational AI by identifying the primitives needed for successful hybrid UX (UI and conversation).
  • •Build, ship, and iterate on AI skills and help develop the systems that enable others to do the same.
  • •Create continuous improvement loops from problems to scaled AI solutions and accelerate those loops.
  • •Redefine quality for agentic conversations and partner with Conversation UX and Platform teams to unlock novel agent capabilities.

Key Requirements

  • •7–12+ years of industry product management experience (excluding internships or co-ops).
  • •Deep user empathy and a high bar for user experience.
  • •Experience leading cross-team initiatives from ideation to execution.
  • •Technical expertise: led technical products and/or have a background in computer science (or similar).
  • •Strong written and verbal communication skills.
Experience:7+ yearsProduct managementConversational AI
Skills:User-focusedComfort in ambiguityCross-team leadershipCommunication
Languages:English
Tech Stack:AIConversational AIPromptsEvalsAgentic conversations

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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