Customer Assistance Representative Part Time (Las Vegas, NV, US)

American Airlines Group
Las Vegas
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Energy & Utilities OperationsEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety","Problem-solving","Fast-paced execution"]

Interact with customers at the airport in a courteous, professional manner. Monitor ticket counter areas, support self-service kiosk check-in and baggage processing, troubleshoot kiosk issues, and verify travel and carry-on requirements. Assist with checked baggage transactions and activation, provide gate information and directions, and support mobility needs, unaccompanied minors, and paging activities when required. Ensure compliance with DOT/FAA/TSA regulations and company policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Assistance Representative Part Time (Las Vegas, NV, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Interact with customers at the airport in a courteous, professional manner. Monitor ticket counter areas, support self-service kiosk check-in and baggage processing, troubleshoot kiosk issues, and verify travel and carry-on requirements. Assist with checked baggage transactions and activation, provide gate information and directions, and support mobility needs, unaccompanied minors, and paging activities when required. Ensure compliance with DOT/FAA/TSA regulations and company policies.
Location: Las Vegas
Workplace: Onsite
Employment Type: Part time
Job Function: Energy & Utilities Operations
Seniority: Entry level

Key Responsibilities

  • •Greet customers and support ticket counter operations to comply with safety policies and procedures
  • •Assist customers with kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues
  • •Verify carry-on baggage and travel documents (passports/visas) for international travel using the kiosk Timatic database
  • •Process checked baggage tasks such as self-tagging, verifying weight, and completing credit card transactions
  • •Provide customer assistance including directions/gate information, mobility support, unaccompanied minor support, and paging activities as needed

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health Insurance401kPet InsuranceDentalVision

Key Requirements

  • •High school diploma or GED (or international equivalent) and must be 18 years or older
  • •Fluently read, write, speak, and understand English
  • •Applicable valid driver’s license as required by local authorities
  • •Authorized to work in the U.S. and able to complete a pre-employment drug screen and background check/fingerprinting
  • •FAA criminal background checks and ability to secure appropriate airport authority and/or US Customs security badges, if applicable
Education:High School
Skills:Customer serviceCommunicationAttention to safetyProblem-solvingFast-paced execution
Licenses:Driver’s license
Languages:English
Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn